Jennifer Church
Coldwater,MS
Summary
Detail-oriented professional bringing eight years of fire alarm office and service roles. Meticulous and hardworking with an aptitude for vendor and client relationship management.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Siemens Industry
07.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Handled itinerary and appointment schedules using Works Field Service
- Utilized basic functions with SAP.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading,sorting and handling incoming and outgoing mail.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Service Coordinator
Titan Low Voltage, LLC
04.2019 - 07.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers during and after installations to verify satisfaction
- Answered phone calls and answered questions from customers and potential customers
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled and confirmed appointments and meetings for senior management team
- Coordinated scheduling, check-in, check-out and payments for billing.
- Ordered parts for upcoming jobs and tracked shipment
- Pulled permits for upcoming job to ensure company is within local guidelines.
- Programmed communication radios for field technicians
- Provided quotes to potential and current customers that were competitive within fire market
- After hours on call
- Strengthened client relationships through regular communication, addressing concerns, and providing product updates.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Provided ongoing support to clients after-sales, ensuring their satisfaction with purchased fire equipment products and services.
- Negotiated contracts skillfully on behalf of both company and client parties, fostering mutually beneficial agreements.
- Built relationships with customers and community to establish long-term business growth.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for company.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided product benefits and advantages and discussed pricing with interested parties.
Sales/Billing Coordinator
Z-Tech Central
12.2018 - 04.2019
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Entered details into accounts and tracked payments.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Worked closely with management in observing and actively monitoring sales.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Represented company at trade shows to promote offerings and acquire new customers.
Service Coordinator
Veterans Fire And Security LLC.
04.2016 - 12.2018
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Streamlined operations, resulting in increased office productivity.
- Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.
- Monitored vendor accounts and product updates to ensure competitive pricing.
- Handled itinerary and appointment schedules using TSHEETS.
- Improved customer service by listening to customer feedback and prioritizing long-term business goals.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Provided clerical support to company employees, including copying, faxing and file management.
- Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
- Oversaw work orders, customer follow-ups and marketing campaigns to increase operational productivity.
- Input all documents into the records management system.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Scanned physical files into digital records.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Education
Associate of Arts - Graphic Design
Northwest Mississippi Community College
Senatobia, MSSkills
- Technical knowledge of Fire Alarm Systems
- Excellent Understanding of Local Fire Codes
- Sales Experience with Fire Alarm Systems, Monitoring, and Contracts
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
- Reliability
- Excellent Written and Verbal Communication
- Adaptability and Flexibility
- Relationship Building
- Goal Setting and Achievement
Timeline
Service Coordinator
Siemens Industry
07.2023 - Current
Service Coordinator
Titan Low Voltage, LLC
04.2019 - 07.2023
Sales/Billing Coordinator
Z-Tech Central
12.2018 - 04.2019
Service Coordinator
Veterans Fire And Security LLC.
04.2016 - 12.2018
Associate of Arts - Graphic Design
Northwest Mississippi Community College
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