Jennifer Church

AvAir Pros Terminal One Management JFK International Airport

8/2022 - Present

Operations team - Ramp Controller

• Function as part of a core team in a regulated operations environment.
• Positive control of aircraft during peak IROP and regular operations.
• Flight following and weather tracking.
• Managing airside issues and emergencies in real time.
• Tracking trends to meet and exceed performance initiatives.
• Facilitating all phases of terminal management serving international and domestic customers for 30 airlines daily.
• Reporting and updating of real time flight data in a fast paced 24 hour environment.
• Training of new hires in all phases of ramp control and tower operations.
• Leveraging experience to to continually maintain a high level of operational performance.
• Team building.
• Creating, updating and disseminating daily reports for upper management for Terminal One’s daily overall operations.

• Managing team of 50+ remote agents
• Functioned in a 100% remote environment as part of a historic ground-up project team of 3,600 NYC health department response agents
• Providing training and direction for primary as well as ad hoc and special projects, Front line problem-solving and critical change management
• Auditing performance and productivity
• Coaching at all levels, conflict resolution
• Overseeing life safety emergency coordination
• Change management documentation and procedure review team to ensure consistent communication and compliance
• Assisted in draw down and closure of project.

• Facilitating daily operations coordination throughout the transition and construction in air, terminal and landside environments
• Disseminating passenger and flight information and procedures for tenant airlines and stakeholders
• Ops center coordinator, problem-solving, reporting, performing inspections to assure compliance, safety, education of stakeholders and driving daily performance

• 1 year contract
• Customer Service Administrator and scheduler responsible for creating and maintaining a CRM database.
• Creating processes for customer and information management.
• Compiling daily and weekly reports for traffic and transactions for leadership, marketing and investors.
• processing financial contracts and transactions up to $400K
• High volume phones
• Utilized Microsoft Office suite and other programs for problem solving and to maintain a busy schedule of data collection, staff and client appointments and communicating schedule and process changes.

• International and domestic ramp control during construction, regular and IROP condition, shared taxiways, regional jet pad and repositions between terminals and 2 FBO
• Positive control of planemates along with corporate and commercial aircraft
• Relocated to NY

• Facilitating performance, coordination and compliance for safe, timely departure and arrival processes in line with the Delta brand standard
• Flight Ops, Researching, assigning and reporting delay coding, coordinating high volume, real time flight changes and service activity between various departments, agencies and stakeholders to meet and exceed performance metrics
• Utilized multiple tools, automation and resources to communicate changes, issues and handle flight, catering, ground handling, maintenance and other requests
• Monitor and facilitate on time operations, staffing and control via radio and other media to maintain safe, efficient operation both air and landside in a fast paced and high pressure environment
• Monitoring and facilitating slot requests
• Assisted in communicating and coordinating flight activity for Endeavor Air in partnership with Delta Air Lines
• Tracking and reporting of flight activity, delays, requests and aircraft swaps for Endeavor Air.

• Customer service all classes above wing and gate operations, Gate operations, training in OCC, high value and first class passengers, groups, minors and others utilizing OSS and Res, documentation vetting and review, travel adjustment and assistance, conflict resolution
• Friendly and empathetic, proficient at active listening, flipping the trip and managing excellent operational service throughout gate and terminal operations
• Working to reach and exceed Delta’s monthly service goals
• Effectively achieving the priorities of safe, on-time inbound and outbound operations including high focus flights through improved and effective use of tools, dashboard and KPI data and training
• Focused on security
• Promoted to ACC JFK 2017.

• Provided air to ground control of aircraft, communications and ATC coordination in a high pressure environment maintaining 2 – 3 calls per minute at peak times
• High volume HF communications with commercial, military and private aircraft operating in the North Atlantic and Caribbean airspace for the purpose of assisting and coordinating with multiple FAA ATC facilities via two-way HF radio calls and simultaneous typing data entry
• Processing 2 to 3 calls per minute during peak operations
• Responsibilities included clearances, diversions, weather advisories, emergencies, company messages and positioning/location reports
• Familiarized with pilot radio call procedures, phraseology and ATC procedures as well as air routes and route clearances
• Resigned in good standing to return to direct airport operations.

• Ramp control and multiple repositions between terminal 4 and 5
• Daily stand planning
• Assisting with aircraft swaps for performance and maintenance issues
• ACC OCC coordination
• Supervision of stakeholder and contract staff in and outside the OCC
• Creating and maintaining metrics, daily logs and reports
• Monitoring flight operations via cctv and input from zone coordinators
• Addressing and coding delays and operational issues
• Preparing reports for leadership and daily operational meetings
• Tower Supervisor.