Jennifer Ciecko
Carleton,MI
Summary
Accomplished Medical Office Manager with a proven track record at Garden City Hospital, enhancing operational efficiency and patient satisfaction. Expert in data entry and office administration, I excel in customer service, ensuring strict confidentiality and compliance with HIPAA. Skilled in fostering professional relationships, my approach has significantly improved client relations and streamlined administrative processes.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Downriver Oncology
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Assisted in revenue growth by verifying insurance eligibility, collecting co-payments, and reconciling daily financial transactions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administrative Assistant
Prizm Pain Management
06.2015 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Office Manager
Garden City Hospital
06.2008 - 06.2015
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Education
Monroe Community College
Monroe, MI01-2008
High School Diploma -
St Alphonsus High School
Dearborn, MI05-1992
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Computer proficiency
Timeline
Administrative Assistant
Downriver Oncology
10.2022 - Current
Administrative Assistant
Prizm Pain Management
06.2015 - 10.2022
Medical Office Manager
Garden City Hospital
06.2008 - 06.2015
Monroe Community College
High School Diploma -
St Alphonsus High School
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