Jennifer Cinnamon
Naples
Summary
Dynamic leader with a proven track record at Branch Hill Coffee Company, adept in operations management and customer service. Excelled in enhancing customer satisfaction and retention through innovative solutions and strong problem-solving skills. Skilled in team development and critical thinking, significantly improving department growth and service quality.
Overview
2025
2025
years of professional experience
Work History
Operations General Manager
Branch Hill Coffee Company
Personal Shopper Assistant
Instacart
02.2024 - Current
- Expedited returns and exchanges process for clients, ensuring a hassle-free shopping experience.
- Enhanced customer satisfaction by providing personalized shopping experiences tailored to individual preferences and needs.
- Mitigated potential issues during shopping trips by proactively addressing any concerns or questions from clients before they arose.
- Efficiently managed multiple projects simultaneously while maintaining a high level of detail orientation for each individual task.
- Increased client retention by building strong relationships through consistent communication and timely followups.
- Improved customer experience with thoughtful selection of clothing, accessories, and gifts that aligned with client goals and budget.
- Developed strong rapport with retail partners to facilitate seamless transactions for clientele, improving overall customer satisfaction rates significantly.
- Demonstrated strong problem-solving abilities when addressing challenges faced during the shopping process, leading to increased customer satisfaction.
Independent Contractor
Amazon
06.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
Server
Original Pancake House
06.2014 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Science - Psychology
University of Cincinnati
Cincinnati, OH06.2008
Skills
- Creativity and innovation
- Operations management
- Marketing and promotions
- Team development
- Customer service
- Staff leadership
- Regulatory compliance
- Special events planning
- Department growth
- Critical thinking
- Front of house management
- Safe food handling
- Problem-solving
Timeline
Personal Shopper Assistant
Instacart
02.2024 - Current
Independent Contractor
Amazon
06.2022 - Current
Server
Original Pancake House
06.2014 - 05.2019
Operations General Manager
Branch Hill Coffee Company
Bachelor Of Science - Psychology
University of Cincinnati
Similar Profiles
Lori KeenLori Keen
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company
Avinash Barquin Arun SinghAvinash Barquin Arun Singh
Barista & Shift Lead at Costa Coffee (Drive Thru and Mall Branch)Barista & Shift Lead at Costa Coffee (Drive Thru and Mall Branch)
Nataly MelaanNataly Melaan
Part-Time Personal Assistant /Receptionist Assistant at GuardianGroup Fatum / St. Hill Branch CuracaoPart-Time Personal Assistant /Receptionist Assistant at GuardianGroup Fatum / St. Hill Branch Curacao