Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

JENNIFER CIPRIAN

Roanoke

Summary

Results-driven Project Manager with over 7 years of experience leading onboarding, implementation, and stakeholder management initiatives across financial services and operations. Proven ability to manage high-volume client rollouts, streamline operational processes, and foster cross-functional collaboration. Certified in Scrum and Agile methodologies, and skilled in building client-centric systems that deliver efficiency, compliance, and service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Onboarding and Implementation Project Manager

WSFS Bank – Cash Connect
Roanoke
05.2021 - Current
  • Lead end-to-end onboarding of new commercial clients across the U.S. for cash management solutions, ensuring timely execution of all project milestones.
  • Manage onboarding of 80+ new client sites per month with minimal errors or schedule adjustments, consistently meeting aggressive timelines.
  • Coordinate safe deposit operations and monitor ACH credit delivery to ensure accuracy and adherence to SLA timelines.
  • Schedule initial deposit dates and first courier pickups to align with client operational requirements.
  • Collaborate with safe vendors to manage and schedule installations.
  • Conduct daily stakeholder calls, manage cross-functional communications, and proactively address implementation issues.
  • Track and report compliance status and contract approvals for regulatory and contractual alignment.
  • Train clients on proprietary web portal for change order placement, cash tracking, and reporting access.
  • Maintain organized documentation of vendor approvals, client configurations, and onboarding statuses.
  • Liaise with internal departments (Settlement, Operations, Sales) and external clients to resolve inquiries related to cash discrepancies, settlements, and service needs.

Event Project Manager

Federal Reserve Bank of New York
New York
11.2019 - 04.2021
  • Led and executed cross-functional internal projects supporting the Communications team, including the design, logistics, and production of bank wide events and executive communications.
  • Successfully planned and executed an overseas event in Puerto Rico, overseeing venue sourcing, speaker coordination, RSVP management, travel arrangements, and budget reconciliation.
  • Managed the creative development of event materials through InDesign and Cvent, including agendas, marketing collateral, presentations, and branded templates.
  • Negotiated vendor contracts and maintained strict adherence to event budgets.
  • Collaborated with CRM and Communications teams to implement a Microsoft Dynamics CRM solution, streamlining contact management during the COVID-19 transition.
  • Conducted weekly project meetings, tracked progress, and managed issues using JIRA.
  • Developed strong stakeholder relationships and provided proactive communication to ensure successful project execution.

Project Coordinator

Clune Construction
New York
05.2018 - 12.2018
  • Supported Project Managers in commercial construction project setup, ensuring all documentation and kickoff logistics were prepared accurately.
  • Created and distributed project-specific documents, including RFIs, contracts, and closeout packages.
  • Logged and tracked project documents such as contracts, change orders, and bid packages.
  • Distributed bid documents to trade partners and vendors to facilitate procurement cycles.
  • Updated estimating log in CMiC software to support accurate cost tracking.
  • Maintained and retrieved digital and physical project archives as needed.

Administrative Assistant – Case Management

American Arbitration Association
New York
09.2015 - 12.2017
  • Administered arbitration and mediation cases, coordinating communications between parties, attorneys, arbitrators, and mediators.
  • Applied policies, billing rules, and case procedures to ensure proper and timely progression of cases.
  • Maintained data in PRISM case management system and ensured confidentiality compliance.
  • Drafted and distributed official communications and notices.
  • Addressed case management issues and escalated when appropriate.
  • Supported education of clients and representatives on ADR procedures.

Education

Bachelor of Arts - Marketing & Communications

Berkeley College
New York
06.2016

Skills

  • Project Lifecycle Management
  • Onboarding & Implementation
  • Stakeholder Communication
  • Vendor Coordination
  • Financial Operations
  • Compliance Tracking
  • Process Improvement
  • Agile & Scrum Methodologies
  • CRM Tools (MS Dynamics, PRISM)
  • JIRA
  • Cvent
  • CMiC
  • InDesign

Certification

  • Scrum Certification, Coursera, 2022
  • Talking to Customers Certification, LinkedIn, 2023

References

References available upon request.

Timeline

Onboarding and Implementation Project Manager

WSFS Bank – Cash Connect
05.2021 - Current

Event Project Manager

Federal Reserve Bank of New York
11.2019 - 04.2021

Project Coordinator

Clune Construction
05.2018 - 12.2018

Administrative Assistant – Case Management

American Arbitration Association
09.2015 - 12.2017

Bachelor of Arts - Marketing & Communications

Berkeley College

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JENNIFER CIPRIAN