JENNIFER CISAR
Tomball,TX
Summary
The patient access representative provides assistance to non-emergent patients as well as performs the registration for patients presenting for services, maintains documentation, verify insurance, excepts payments, in accordance with the joint commission, federal, state, and local guidelines, organizational and developmental policies and procedures. Provides excellent communication with medical staff, other departments, and outside agencies with maintaining confidentially and courtesy.
Overview
18
18
years of professional experience
Work History
PAR: Patient Access Representative
Effingham Pediatrics
12.2023 - 01.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Daycare Teacher
Weekday Ministry
05.2021 - 12.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Health Unit Coordinator
St. Luke's Hospital
06.2004 - 11.2020
- Coordinating unit activity communication between patients, physicians, ancillary staff, and visitors
- Transcribes orders for medical treatment, diagnostic tests, ancillary services, and forwards medication orders to pharmacy according to priorities
- Schedules diagnostic examinations, contacts physicians offices and/or post physicians and schedules doctor appointments as requested
- Answers patient intercom and relays patient needs to the appropriate caregiver in a timely manner
- Used Meditech to manage, review, and update patient medical records
- Greet and assist patients, families and visitors with directions, answering questions and facilitating their needs in a clear tactful manner
- Answers phones in a timely manner, identifying unit, name and title
- Order supplies and materials from SPD and storage room
- Receives all supplies and materials and stores materials and supplies in designated areas
- Operates the EMS radio, receiving and transmitting information according to the standard operating procedure
- Maintains electronic physician call management
- Maintains24 hour shift management report
- Works with them charge RN to maintain continuous awareness of patient flow, tracks, and initiates orders and facilitate communication with the entire ED team
- Abides by confidentiality statement
Education
High School Diploma - undefined
Carlton High School
Carlton, Mn06.1993
Skills
- Patient registration
- Records management
- Workflow coordination
- Department collaboration
- Resource optimization
- Train employees
Timeline
PAR: Patient Access Representative
Effingham Pediatrics
12.2023 - 01.2025
Daycare Teacher
Weekday Ministry
05.2021 - 12.2023
Health Unit Coordinator
St. Luke's Hospital
06.2004 - 11.2020
High School Diploma - undefined
Carlton High School