Jennifer Clark
Willard,UT
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Service Advisor
Tony Divino Toyota Scion
Riverdale, UT
12.2022 - 06.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Service Drive Manager
Bountiful Toyota
Bountiful, UT
05.2021 - 10.2023
- Coordinated with technicians, advisors, and service department staff to ensure efficient workflow.
- Reviewed customer feedback surveys to identify areas for improvement in the service drive process.
- Conducted regular team meetings to discuss customer issues and develop solutions.
- Analyzed data from service drive operations to identify potential areas of efficiency improvement.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Developed promotional campaigns for the service drive that increased sales revenue by 10%.
- Trained new employees on the service drive processes and procedures.
- Managed scheduling of appointments for customers utilizing the online booking system.
- Worked closely with sales representatives to ensure smooth transition between sales floor and service drive.
- Recognized outstanding performance among employees through rewards programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Highland High School
Palmdale, CA06-2006
Skills
- Computer Skills
- Documentation And Reporting
- Quality Control
- Customer Retention
- CRM Software
- Data Entry
- Multitasking and Organization
- Account Management
- Records Maintenance
- Team Collaboration
Timeline
Service Advisor
Tony Divino Toyota Scion
12.2022 - 06.2024
Service Drive Manager
Bountiful Toyota
05.2021 - 10.2023
High School Diploma -
Highland High School
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