PACS
JENNIFER CLARK
Galesburg,IL
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator, with a strong background in cultivating positive relationships and exceeding goals. Personable cashier with a history of accurate cash management and payment processing. Detailed team player with concise time management and multitasking skills. Focused on exceeding expectations and building customer loyalty. Results-oriented customer service representative holds a high level of professionalism and courtesy at all times. Manages high volume of inbound and outbound customer calls to assist callers with various issues. Communicative individual with a track record of exceeding sales quotas. Patient-focused professional experienced in radiology equipment, procedures and diagnostic requirements. Supports clinical staff with quality imagery and thorough assessments. Caring with patients needing extra support and comfort during challenging procedures. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Radiology Assistant
OSF St. Mary Medical Center
Galesburg, IL
02.2024 - 09.2024
- Maintained patient records and updated information in the radiology database.
- Greeted patients, verified personal information, and answered questions about procedures.
- Transported patients from one department or facility to another as needed.
- Managed inventory of supplies necessary for radiology procedures.
- Educated patients regarding preparation for radiology exams and post-procedure care instructions.
- Organized patient charts according to established standards.
- Scheduled appointments based on patient needs and availability of resources.
- Reviewed orders from referring physicians to determine appropriate examinations or treatments.
- Processed requests from outside providers for copies of radiological images or reports.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Completed general administrative tasks to support radiology department.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
- Oversaw work of junior personnel and students, correcting work and mentoring on techniques.
Personal Housekeeper
Self
Galesburg, Illinois
01.2011 - 02.2024
- Stayed efficient, keeping supplies organized and working from master cleaning plan
- Laundered used linens and replaced with clean, fresh items
- Washed dishes
- Vacuumed household
- Dusted household
- Swept & mopped hardwood and tile floors
- Removed and disposed of trash appropriately
- Selected best cleaning solution to tackle various materials
- Kept assigned areas spotless through routine cleaning
- Assisted at least 2 clients each day with cleaning & household needs
- Completed cleaning duties on time and according to schedule
Substitute Teacher's Aide
New Horizons
Lewistown, Illinois
08.2009 - 06.2011
- Left detailed notes to notify classroom teachers of student progress
- Kept students safe and secure with vigilant monitoring
- Uphold class discipline to keep students safe and on task
- Handled instructional, assignment and testing needs to maintain course progress
- Modeled collaboration, communication and problem solving to help students overcome challenges
- Uphold school discipline standards for individual students and entire classroom
- Explained core concepts and promoted critical thinking to assist students with assignments
- Equipped learners with social and communication skills
- Used textbooks and course content for lesson planning
- Engaged special needs students in reinforcement learning and practical activities
- Kept class records updated with student information
- Distributed and collected student assignments, quizzes and examinations
- Supported student learning needs with clear instructions and technology
- Monitored and protected students from danger and negative influence
- Supervised student activities outside classes
- Maintained student order and discipline through rule enforcement
- Counseled traumatized students to promote growth and self-development
Assistant Bookkeeper
Fulton County Highway Department
Canton, Illinois
01.2009 - 01.2010
- Tracked daily expenses across accounts such as petty cash and corporate credit cards
- Managed monthly client billing activities by processing invoices, distributing bills, and correcting errors
- Kept records current with daily transaction posting
- Assisted senior accounting professionals with running smooth department by effortlessly handling diverse administrative tasks
- Processed invoices, distributed bills and corrected errors to manage monthly client billing activities
- Supported work of controller handling accounting for Fulton Co Highway Dept
- Balanced and reconciled discrepancies in financial records
- Computed and deducted taxes, benefits and financial obligations from employee salaries
- Classified, recorded and summarized data using journals, ledgers or computers
- Processed employee salaries and wages using payroll systems
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks
- Received, recorded and banked cash, checks and vouchers
- Mapped orders to invoices for payment processing and accountability
- Generated reports from auditing and bookkeeping activities
- Revamped inventory management with targeted purchasing strategies
- Recorded, stored and analyzed information using accounting software
- Checked and audited records for correctness
- Kept records current with regular transaction posting
Cashier
Walmart
Galesburg/Canton, Illinois
01.2003 - 01.2005
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Kept customers happy by quickly processing payments and bagging purchases
- Gave customers full attention and attended to their needs
- Stocked store shelves and end-caps with merchandise
- Approached and solved problems with initiative and sound judgment
- Promoted loyalty programs and store cards
- Worked with supervisory team to meet customer needs
- Balanced cash drawer at beginning and end of each shift
- Provided information to customers on products or services
- Trained new retail team members in customer service and company policies
- Maintained neat drawer with correct amount of change to meet customer needs
- Issued refunds and credits to customers and documented reasons
- Redeemed coupons, loyalty points and benefits for purchased items
- Monitored fitting rooms and completed general cleaning tasks throughout store
- Followed current pricing standards to process payments for products or services
- Recorded daily transactions in system using correct procedures and focusing on accuracy
- Prevented losses by watching for suspicious behavior
- Totaled purchases and accepted payments using touch-screen register system
- Addressed customer questions and complaints with professionalism
- Sorted, totaled and wrapped currency and bills
- Counted and secured cash to maintain accurate register totals
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Covered multiple store areas by cross-training in different roles
- Bagged, boxed or wrapped products for customers
Education
High School - General Science
Carl Sandburg College
Galesburg, ILSkills
- Residential Cleaning
- Customer Service
- Supply Inventory Management
- Budget Control
- Teamwork
- Complex Problem-Solving
- Excellent communications skills
- Call-flow
- Highly proficient in reaching sales goals
- Radiation safety
- Patient Positioning
- Safety and security procedures
- Documentation And Reporting
- Patient Care
- Radiation Protection
- File and Record Management
- Attention to Detail
- HIPAA Compliance
- Multitasking
- Analytical Thinking
- Problem-Solving
- Procedure Explanation
- Relationship Building
- Decision-Making
- Effective Communication
- Sterilization techniques
- Adaptability
- Patient support
- Physician assistance
- Supply and inventory management
- Customer service expertise
- Professionalism
- Analytical Skills
- Patient Education
- Teamwork and Collaboration
- Caring and Compassionate
- Excellent Communication
- Appointment Scheduling
- Task Prioritization
- Detail Oriented
- Organizational Skills
- Safety Monitoring
- Problem-solving abilities
- HIPAA
- Image Archiving
- Time management abilities
Certification
- First Aid / CPR Certification - American Red Cross or American Heart Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
401k matchHealthcare benefitsCompany CultureCareer advancementPersonal development programsWork-life balanceQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Software
EPIC
Windows 10
Windows 11
Timeline
Radiology Assistant
OSF St. Mary Medical Center
02.2024 - 09.2024
Personal Housekeeper
Self
01.2011 - 02.2024
Substitute Teacher's Aide
New Horizons
08.2009 - 06.2011
Assistant Bookkeeper
Fulton County Highway Department
01.2009 - 01.2010
Cashier
Walmart
01.2003 - 01.2005
High School - General Science
Carl Sandburg College
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