Jennifer Clark
Louisville,Kentucky
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Mattingly Ford Title Services
11.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Facilities Management Services Inc.
06.2011 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
General Manager
Dots Fashions
01.2006 - 06.2011
- Supervises a staff of eight employees
- Responsible for hiring and dismissal of employees
- Communicates daily with district manager
- Analyzes sales reports to ensure the store meets its goals
- Conducts weekly team meetings
- Motivated team members to provide a high level of customer satisfaction
- Creates and manages schedules for all employees
- Accountable for the overall visual merchandising of the store.
Assistant Manager
Dots Fashions
01.2006 - 11.2007
- Supervised seven employees
- Responsible for opening and closing duties
- Managed the physical inventory of the store
- Generated and reviewed sales reports
- Participated in interviews and hiring decisions
- Assisted general manager with staff scheduling.
Crafts Department Manager
Michael's Arts & Crafts
11.2001 - 01.2006
- Supervised 15 employees
- Responsible for merchandising and plan-o-grams of department
- Performed opening and closing duties of store
- Provided excellent customer service.
Lead Sales Associate
Michael's Arts & Crafts
12.2002 - 01.2003
- Performed store opening and closing duties
- Responsible for auditing physical inventory
- Controlled bank deposits
- Ensured customer satisfaction was met.
Inventory Specialist
Michael's Arts & Crafts
12.2001 - 11.2002
- Received inventory from vendors
- Audited shipments to ensure accuracy
- Organized merchandise by department
- Coordinated with department managers to move product to the floor.
Cashier
Michael's Arts & Crafts
11.2001 - 12.2001
- Provided excellent customer service
- Assisted in the maintenance of store merchandising.
Education
Western High School
Louisville, KentuckySkills
- Research
- Office Administration
- Meeting planning
- Clerical Support
- Data Entry
- Quality Assurance
- Filing
- Spreadsheet Management
- Scheduling
- Invoice Processing
- Database Management
- Appointment Scheduling
Timeline
Administrative Assistant
Mattingly Ford Title Services
11.2014 - Current
Administrative Assistant
Facilities Management Services Inc.
06.2011 - 11.2014
General Manager
Dots Fashions
01.2006 - 06.2011
Assistant Manager
Dots Fashions
01.2006 - 11.2007
Lead Sales Associate
Michael's Arts & Crafts
12.2002 - 01.2003
Inventory Specialist
Michael's Arts & Crafts
12.2001 - 11.2002
Crafts Department Manager
Michael's Arts & Crafts
11.2001 - 01.2006
Cashier
Michael's Arts & Crafts
11.2001 - 12.2001
Western High School
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