JENNIFER CLARK, CPA
Olathe
Summary
Results-driven executive with extensive experience in patient access and affordability with a focus on strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Director, Patient Services
Stemline
08.2022 - Current
- Provide strategic direction for hub operations, financial assistance programs, and print/digital marketing for patient access
- Integrated the Hub, Field Reimbursement Team, and SP pull-through model, including designing the reporting tools
- Manage hub partnerships and third party vendors, closely monitoring KPIs and SLAs
- Build strategic partnerships with key stakeholder organizations
- Design outcomes focused hub operating models, including clinical programs and services
- 2024 Interim Sr. Director, Trade & Distribution managing Specialty Pharmacy Contracts and 3PL Distribution
- Interim National Account Director for Humana
Board Member
Heart to Heart International
01.2025 - Current
- Chair of Board Recruitment Committee
Board Member
RegaloRx
03.2023 - 12.2024
Director, Patient Access and Hub Strategy
ViiV Healthcare
11.2019 - 08.2022
- Provide strategic direction for patient assistance programs, hub operations, and print/digital marketing for Hub and FRMs
- Engage innovative vendors to enhance the customer experience
- Collaborate with key stakeholders to evolve the brand strategy with rapid execution
- Manage hub partnerships and third party vendors, closely monitoring KPIs and SLAs
- Responsible for hub messaging, digital presences, and benefits communications
- Build strategic partnerships with key stakeholder organizations
- Drive and deliver results in a highly complex matrix organization
- GSK Foundation Advisory Board Member
Director, Strategic Accounts
AssistRx
04.2018 - 11.2019
- Participate in development strategies for target accounts
- Establish strong relationships with clients and understanding their needs
- Continued responsibilities for Teva programs, as outlined below
Director, Operations Patient Services
Teva Pharmaceuticals
11.2003 - 04.2018
- Provide direction and strategy for patient services teams
- Manage and lead team of 160+ staff, including customer service, case management, nursing, contract training nursing, prior authorization teams, and operational effectiveness teams
- Partner with Specialty Pharmacy team to design limited distribution network for launch products
- Conduct regular Town Halls and Communication Forums to align goals and deliverables
- Develop, design, and expand hub and access programs
- Conduct ongoing quarterly business reviews with each Brand Team
- Manage the day-to-day tactical and long-term strategic activities
- Build strong working relationships with specialty pharmacy partners, payors, vendors, and clients
- Monitor performance, improve processes, and develop future program strategy
- Manage vendor contracts
- Present patient services capabilities, program overviews, and patient services initiatives to internal clients, external partners, speaker trainings, sales trainings, and conferences
Manager, Forecasting, Planning & Analytics
Teva Pharmaceuticals
11.2003 - 12.2010
- Led quarterly forecasts and annual planning processes for $2.4 billion business unit
- Presented annual plan to North American CEO and Brand Management
- Successfully forged alignment, developed, and executed a thorough project plan for acquisitions
- Consolidated a $3.8 billion branded business, designed a consolidation tool, and assembled and hired a team to support the effort
- Regularly updated business leaders to reinforce the fundamentals of the plan and highlighted potential risks to the plan
- Provided in-depth analysis and strategic action proposals to leadership team
Auditor
BKD
08.2001 - 11.2003
- Planned and implemented financial audits for clients in multiple industries
- Evaluated accounting controls and prepared financial statements
- Directed, motivated and trained staff assigned to individual audits
Education
Masters of Science - Accounting Information Systems
University of Missouri
Kansas City, MO01.2003
Bachelors of Science - Accounting, Leadership Studies
Kansas State University
Manhattan, KS01.2001
Skills
- Results-driven professional
- Administered a budget of over $160M
- Led a workforce of 160 individuals
- Proven ability to build high-performing teams
- Comprehensive patient access experience
- Collaborative project management
- Financial performance tracking and analysis
- Marketing strategy development for hub programs
- Skilled in site of care access strategy for buy and bill products
- Skilled in managing operations and technology
- Implemented over 15 successful hub programs
- Relationship management expertise
- Effective communication skills
Accomplishments
- Expanded ViiVConnect's hub model from a retail-only support program to a first in it's class, complex specialty buy & bill model, growing the vendor team from 37 FTEs to over 200+
- Integrated Hub, Field Reimbursement Team, and the SP model resulting in a 31% conversion from PAP to paid therapy and presented the FRM/Hub optimization success at a national industry conference
- Led industry recognized patient services launch in immunology with focus on product conversion and access strategies in close collaboration with Marketing & Market Access
- Conducted multiple RFPs and transitioned 3 significant Hub programs to new vendors
- Evaluated, proposed, and implemented a first to market virtual health assistant
- Speaker at Key Opinion Leader development boards and national conferences
- Led Teva's Patient Services department through a year-long divestiture
- Experience within HIV, Neurology, Oncology, Respiratory, & Pain
- 2012 Teva President Club Award Winner & 2017 President Club Host
Affiliations
- Board Member & Board Recruitment Chairman, Heart to Heart International, 2025-Current
- Board Member, Regalo Rx 2023-2024
- Special Events Committee Member, Girls On The Run of Kansas City 2017-2019
- Central Exchange Member 2015-2018
Certification
CPA Certified, 2003
Timeline
Board Member
Heart to Heart International
01.2025 - Current
Board Member
RegaloRx
03.2023 - 12.2024
Sr. Director, Patient Services
Stemline
08.2022 - Current
Director, Patient Access and Hub Strategy
ViiV Healthcare
11.2019 - 08.2022
Director, Strategic Accounts
AssistRx
04.2018 - 11.2019
Director, Operations Patient Services
Teva Pharmaceuticals
11.2003 - 04.2018
Manager, Forecasting, Planning & Analytics
Teva Pharmaceuticals
11.2003 - 12.2010
Auditor
BKD
08.2001 - 11.2003
Bachelors of Science - Accounting, Leadership Studies
Kansas State University
Masters of Science - Accounting Information Systems
University of Missouri
Training
- Emerging Leaders Program, Central Exchange Women’s Program, 2017-18 OP, KS
- Harvard Negotiation & Leadership Course, 2014 Boston, MA
- Vanderbilt University, Executive Leadership Studies, 2010 Nashville, TN