Jennifer Claxton
Ardmore,OK
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
38
38
years of professional experience
Work History
Office Manager
Cloverleaf Greens LLC
Ardmore, OK
07.2021 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored inventory levels and placed orders when needed.
- Assisted in recruiting, onboarding and training new employees.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
Retail Store Manager
Cloverleaf Boutique
Ardmore, OK
07.2004 - 03.2020
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Coordinated stock replenishment processes as needed based on sales trends.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a professional manner.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Organized merchandise displays according to seasonal promotions or special events.
- Monitored employee performance and provided feedback on a regular basis.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
Banking Specialist
Exchange National Bank & Trust now BancFirst
Ardmore, OK
05.1986 - 01.2000
- Answered phones daily and pleasantly welcomed visitors to office.
- Automated office operation to manage client correspondence, record tracking and data communications.
- Organized files.
- Wire transfer, fed fund placement, balance the Federal Reserve Account.
- Paid bills
- Opened new checking/savings accounts, certificate of deposits, IRA's and safe deposit boxes
- Proof operator
- Secretary for Controller/Cashier
- Balanced the Bank
- Duties to continue........
Education
High School Diploma -
Ardmore High School
Ardmore, OK05-1984
Education
Oklahoma State University
Stillwater, OKSkills
- Administrative Support
- Data Entry
- Operations Management
- Customer Service
- Inventory Control
- Employee Supervision
- Expense Reporting
- Billing
- Office Management
- Supply Management
- Staff Management
- Bookkeeping
- Business Administration
- Payroll Processing
- Payroll and budgeting
- Financial Tracking
- Report Preparation
- Mail handling
- Office Administration
- Credit and collections
- Scheduling and calendar management
- Human Resources
- Customer Relations
- Conflict Management
- Scheduling Coordination
- Banking operations
References
References available upon request.
Timeline
Office Manager
Cloverleaf Greens LLC
07.2021 - Current
Retail Store Manager
Cloverleaf Boutique
07.2004 - 03.2020
Banking Specialist
Exchange National Bank & Trust now BancFirst
05.1986 - 01.2000
High School Diploma -
Ardmore High School
Education
Oklahoma State University
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