Jennifer Clayton

Flooring Specialist

WCFC INC.

04.2002 - 06.2024

Supported business growth by actively participating in marketing initiatives and providing valuable insights about industry trends, customer preferences, and competitive landscapes.
Performed preventive maintenance on already fitted tiles to guarantee longevity.
Increased efficiency of daily operations by organizing tools, equipment, and workspaces for optimal accessibility during flooring installations or repairs.
Elevated overall craftsmanship by refining installation methods for specialty floorings such as hardwood, laminate, tile, or natural stone. .
Performed thorough quality control checks on completed projects to ensure adherence to established standards and client expectations.
Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
Assisted in developing competitive bids for potential clients, showcasing the company''s expertise and value proposition within the market.
Maintained a safe working environment by following industry best practices and adhering to safety regulations during all projects.
Continually updated professional knowledge through attending workshops, trade shows, and training sessions to stay current with the latest flooring products and techniques.
Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
Collaborated with designers and architects on custom projects to achieve desired aesthetic effects while maintaining structural integrity of installed floors.
Optimized inventory management processes by regularly reviewing stock levels and ordering necessary supplies to prevent shortages or delays in project completions.
Streamlined work processes by implementing innovative tools and equipment for faster job completion.
Delivered high-quality results through meticulous attention to detail when installing various types of flooring materials.
Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
Ensured long-lasting results with proper floor preparation procedures that included leveling subfloors or removal of old materials.
Enhanced team productivity by providing hands-on training in the latest flooring installation techniques.
Reduced waste and saved material costs by accurately measuring, cutting, and fitting flooring during installations.
Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
Removed existing flooring materials and prepared area for installation of new products.
Laid or repaired tile to meet small-scale and large-scale project requirements.
Operated hand and power tools such as table, skill, chop and wet saws.
Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
Performed carpet cleaning and stain removal tasks using recommended products.
Installed carpet, hardwood, tile, vinyl and laminate type flooring in commercial and residential buildings.
Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
Coordinated upcoming projects with Type management and assisted in compiling project materials lists.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Summary

Overview

Work History

Flooring Specialist

Education

HSD -

Skills

Timeline

Flooring Specialist

HSD -

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