Jennifer Cleary
Jesup,GA
Summary
Driven and dynamic team member enhancing store operations and customer satisfaction. Leveraged expertise in inventory management and exceptional team leadership to foster a collaborative work environment, resulting in significant sales growth. Skilled in POS system operation and adept at creating positive customer engagements, consistently achieving and surpassing sales targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Team Member
Tractor Supply Company
10.2022 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves well stocked.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Supported store management with various administrative tasks, such as scheduling and recordkeeping.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
Parts Sales Manager/Assistant Store Manager
Advanced Auto Parts
11.2020 - 02.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Ordered parts for customers, repair shops, and service departments for use in various equipment.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Created promotional initiatives such as discounts or special offers to incentivize purchases from new or existing customers.
- Provided timely, insightful and accurate reports to upper management.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Assistant Store Manager
Dollar General
09.2018 - 11.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Receiver
Tractor Supply Company
02.2018 - 08.2018
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
Team Leader
Tractor Supply Company
06.2016 - 02.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Union County High School
Union, SC05.2010
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Stock replenishment
- Cash Handling Accuracy
- Loss prevention strategies
- Customer Engagement
- Merchandise Display
- Data entry proficiency
- POS System Operation
- Reliable and Responsible
- Customer Service
- Team Leadership
- Positive Customer Engagement
- Store Opening and Closing
- Inventory and Stocking
- Cash Register Operation
- Goal-Driven
- Register Opening and Closing
- Cash Handling
- Ability to Lift 40 pounds
- Product Merchandising
- Cash Drawer Management
- Store Organization
Certification
- Forklift certified since 2017.
- Cardboard bailer certified since 2016
- Food handler certified since 2015
- Family Readiness Group certification since 2015
- Personal and Business training since 2015
- Propane Certified since 2018
Timeline
Store Team Member
Tractor Supply Company
10.2022 - Current
Parts Sales Manager/Assistant Store Manager
Advanced Auto Parts
11.2020 - 02.2021
Assistant Store Manager
Dollar General
09.2018 - 11.2020
Receiver
Tractor Supply Company
02.2018 - 08.2018
Team Leader
Tractor Supply Company
06.2016 - 02.2018
High School Diploma -
Union County High School