Jennifer Clements
Warren,MI
Summary
Knowledgeable Food and Beverage Attendant with background in providing excellent customer service in food and beverage settings. Adept at ensuring high standards of cleanliness and efficiency, contributing to seamless dining experience. Demonstrated ability in multitasking and maintaining composure in fast-paced environments, showcasing skills in communication and teamwork.
Overview
12
12
years of professional experience
Work History
ESL Teacher
Co Loa Primary School
03.2022 - 02.2024
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
ESL Teacher
Viet Phap Montessori
05.2020 - 03.2022
- Supported language development for non-native speakers by teaching GrapeSEED Education Method to students ages 4-8 years old
ESL Teacher
Grow Green Vietnam LTD
01.2017 - 12.2020
Virtual Administrative Assistant
Grand Teton Professionals LLC
12.2016 - 12.2018
- Handles level 2 collections, inquiries and disputes of clients from the US.
- Resolve and respond to client's chargebacks on time
- Solve problems with 3rd party collections and send clients who chargebacks to collections.
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
Collection Customer Service Representative
Fair Collections and Outsourcing (FCO)
09.2012 - 12.2016
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Identified trends in delinquent accounts through regular analysis of account data, allowing for targeted intervention strategies to increase recoveries.
Hotel Staff Member
Hennan Regency Resort and Spa
07.2012 - 09.2012
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Bulacan State University
Malolos Bulacan Philippines12-2012
Skills
- Adaptability under pressure
- Reliability and punctuality
- Multitasking Abilities
- Customer service excellence
- Sanitation Practices
- Team Coordination
- Food Service
- Professionalism
Timeline
ESL Teacher
Co Loa Primary School
03.2022 - 02.2024
ESL Teacher
Viet Phap Montessori
05.2020 - 03.2022
ESL Teacher
Grow Green Vietnam LTD
01.2017 - 12.2020
Virtual Administrative Assistant
Grand Teton Professionals LLC
12.2016 - 12.2018
Collection Customer Service Representative
Fair Collections and Outsourcing (FCO)
09.2012 - 12.2016
Hotel Staff Member
Hennan Regency Resort and Spa
07.2012 - 09.2012
Bachelor of Science - Hotel, Resort And Restaurant Management
Bulacan State University
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