Jennifer Clifton
Port Hueneme,CA
Summary
An enthusiastic and energetic worker with just over ten years with Starbucks Coffee Company, starting as a barista, then trainer, shift supervisor, and then went back as a barista trainer to find a work-home life balance as a Navy spouse and mother. With this newfound flexibility she has been able to earn her certification to teach English as a foreign language. Offering keen interest in customer service and dedication to learning and developing within this environment. Contributes understanding of fundamental customer interaction principles and effective communication skills. Ready to use and develop customer service abilities and communication skills.
Overview
15
15
years of professional experience
Work History
Instructor
TEFL Instructor
07.2023 - Current
- Using my own words and knowledge to help solidify knowledge for young students
- Teaching students one on one as well as small groups
- Catering and making lessons plans work for individual students’ needs while still maintaining the core of the lesson
- Teaching children in the age range of 6 – 12 years of age
- BlingABC (Beijing, China and Los Angeles, CA)
- Following a curriculum set forth by the company
Barista and Trainer
Starbucks
Port Hueneme, CA
09.2013 - 10.2023
- Cash Handling and Knowledge
- Food and Beverage Handling and Knowledge
- Problem Solving and Customer Connections
- Ensures compliance with all regulations, policies, and laws
- Serves as an enthusiastic and positive team player
- Successfully trained multiple partners
- Works well independently as well as with team members to solve problems
- Serves as a friendly, hardworking, and punctual employee
Server
Joe’s Crab Shack
Garden Grove, CA
05.2011 - 04.2015
- Cash handling and management
- Successfully trained newly hired servers and hosts
- Food and beverage handling and knowledge
- Customer service and satisfaction
- Multi-tasking constantly to provide the best possible results
- Functioned with a resilient spirit, resulting in the ability to bounce back after setbacks
Sales Associate
New York and Company
Cerritos, CA
08.2010 - 05.2011
- Customer Service
- Cash Handling
- Cleanliness and Organization
- Accurate knowledge of store and company policies
- Teamwork to meet goals set by management
Education
Certification -
International TEFL Academy
03.2023
Bachelor’s Degree - Interdisciplinary Studies with an emphasis in English, Film and Media Studies
Arizona State University
12.2020
Associate’s Degree - Humanities with emphasis in Liberal Arts
Cypress Community College
05.2013
High School Diploma - undefined
Cypress High School
06.2007
Skills
- Problem Solving
- Ability to work under pressure
- Collaborative team player
- Customer Service
- Ability to multi-task
- Cash Handling
- Group and individual instruction
- Class instruction
- Strong communication skills
- Lesson planning
Languages
English
Korean (Highly proficient/Fluent)
Hobbies and Interests
A seasoned member of BS Theatre, an amateur troupe of actors performing Shakespeare in bars and restaurants as well as virtually, Running: whenever possible, signing up for as many 5Ks, 10Ks, and half marathons as possible at places like Universal Studios, Disneyland, and the local military base
Internships
- Intern with Red Fathom Entertainment
- Worked independently and remotely to create a bi-weekly or monthly newsletter for an independent science fiction podcast
- Operated and maintained social media accounts
Timeline
Instructor
TEFL Instructor
07.2023 - Current
Barista and Trainer
Starbucks
09.2013 - 10.2023
Server
Joe’s Crab Shack
05.2011 - 04.2015
Sales Associate
New York and Company
08.2010 - 05.2011
Bachelor’s Degree - Interdisciplinary Studies with an emphasis in English, Film and Media Studies
Arizona State University
Associate’s Degree - Humanities with emphasis in Liberal Arts
Cypress Community College
High School Diploma - undefined
Cypress High School
Certification -
International TEFL Academy