Jennifer Close

Provides medication-related services to customers regarding the appropriate usage of medications and awareness of drug-drug interactions. Responsible for ensuring the proper dispensing, review, and verification of prescribed medications within regulatory guidelines and company policies.

• Received an exceeds expectations performance review from my pharmacy manager for fiscal year 2024 and 2025
• Responsible for all aspects of pharmacy operations including pharmacy practice, quality assurance, customer service, personnel, business metrics, inventory management, and loss prevention
• Manage medication dispensing and ensure accuracy in prescription fulfillment, while also educating patients on medication use, potential side effects, and adherence strategies
• Administer, educate, and recommend vaccinations to all patients based on appropriateness and current guidelines
• Lead and contribute to a high-volume vaccination program, ultimately helping to increase immunization rates and patient participation

Received an exemplary performance review from my direct manager for the previous fiscal year (2022-2023)

• Counseled patients on how to properly take medication, while stressing the importance of medication adherence
• Performed medication therapy management on a daily basis, which consisted of speaking with patients directly to conduct comprehensive medication reviews
• Educated customers on the benefits of having a Sam's Club membership, including free maintenance medications and discounted pet medications, ultimately driving sales and profit in the pharmacy
• Resolved third party rejections and prior authorizations in a timely manner to avoid gaps in care and ensure customer satisfaction

• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed
• Partnered with front-store management to promote pharmacy-related initiatives
• Responsible for creating the scheduling for pharmacists and technician coverage in a timely manner
• Controlled substance auditing and inventory
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Reviewed the pharmacy business summary report to analyze how the team could improve

• Followed up with patients daily to assist with medication-related questions and/or concerns; asked open-ended questions to ensure proper medication adherence
• Managed proper workflow during peak pharmacy hours, ensuring staff members were always taking care of customer needs
• Immunization administration as per current CDC guidelines and NJ State Board of Pharmacy protocols
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs

Built and maintained personal, but professional patient-provider relationships with each customer. Delivered excellent customer service by offering a variety of services, including same-day delivery and custom compounding.

• Partnered with Parker Family Clinic to provide the most cost-effective medication options to patients who had no health insurance
• Offered special packaging of medications to ensure safe and accurate drug delivery

• Ensured team compliance with all federal and state laws, rules and regulations, and CVS policies and procedures
• Trained and supervised 5 pharmacy technicians
• Communicated and interacted with all healthcare professionals to provide optimal patient care
• Followed all quality assurance company procedures, including final verification, drug utilization review (DUR), and dispensing incident notification and completion
• Acknowledged customers immediately using a friendly approach and assisted those who presented with specific questions or concerns