Jennifer Cobb
Crescendo
Burlington,NC
11
years of professional experience
Healthcare administrative and customer support professional with experience assisting mental health providers and patients in a fully remote environment. Skilled in insurance-benefits support, billing assistance, patient access workflows, accurate documentation, and handling sensitive healthcare information. Proficient with Zendesk, electronic health record systems, Microsoft Office, and high-volume phone, email, and digital support.
Work History
Customer Support Specialist (Voice Team Agent)
2 Years 10 Months- Support healthcare and mental health professionals through high-volume phone, email, and digital channels in a fully remote environment.
- Verify and explain insurance benefits and coverage information for mental health services, helping providers and members understand plan details and next steps.
- Provide billing and administrative support while maintaining accurate account documentation and protecting sensitive healthcare information.
- Use Zendesk to document interactions, track issues, manage follow-up, and maintain organized records.
- Troubleshoot account and workflow issues and communicate recurring problems and user feedback to internal teams.
Unit Clerk / Secretary
1 Year 7 Months- Processed patient requisitions, clinical paperwork, provider orders, and administrative documentation in a high-volume hospital setting.
- Updated electronic health records and coordinated information across clinical and administrative workflows while protecting patient confidentiality.
Patient Care Coordinator
8 Months- Managed patient intake documentation, scheduled medical procedures, and maintained accurate demographic and clinical records in healthcare databases.
Medical Office Administrator
11 Months- Managed front-office administration, clinical chart preparation, data entry, patient-facing workflows, and organized records.
Donor Recruiter / Medical Screener
4 Years- Conducted medical screenings, recorded confidential health information, and maintained regulatory and documentation standards.
Lead Medication Aide
3 Years 2 Months- Maintained medical documentation and resident care records while supporting clinical team communication and confidentiality.
Education
Associate of Science - Business Administration
Skills
Supported Zendesk ticket tracking and customer issue follow-up.
Assisted with electronic health record system updates and documentation review.
Used Microsoft Office Suite to prepare spreadsheets
documents
and presentations.
Managed healthcare database entry
record retrieval
and data verification.
Personal Information
Title: INSURANCE VERIFICATION & HEALTHCARE REVENUE CYCLE SPECIALIST
COVER LETTER
- Dear Hiring Manager
- I am applying for a remote insurance verification, patient access, revenue cycle support, or healthcare customer service position with your organization. My background combines hands-on healthcare administration with current experience supporting healthcare and mental health professionals in a fully remote environment.
- In my role with Crescendo, I assist providers and members through high-volume phone, email, and digital channels. I help explain insurance benefits and coverage information, provide billing and administrative support, document interactions in Zendesk, manage follow-up, and troubleshoot account or workflow issues. This work requires clear communication, careful documentation, sound judgment, and consistent protection of sensitive healthcare information.
- My earlier experience at Moses Cone Hospital, Piedmont Health, and other healthcare organizations strengthened my skills in patient intake, electronic health records, provider orders, clinical documentation, scheduling, data entry, and cross-functional coordination. Across these roles, I have learned how to stay organized, communicate with empathy, and move work forward accurately in busy environments.
- I would bring dependable follow-through, strong remote-work habits, and a patient-centered approach to your team. I am especially interested in opportunities where I can use my insurance, billing, and healthcare support experience to help patients, members, or providers navigate the next step with confidence.
- Thank you for your consideration. I would welcome the opportunity to discuss how my background can support your team's service and operational goals.
- Sincerely
- Jennifer Cobb
Timeline
Customer Support Specialist (Voice Team Agent)
Crescendo
12.2023 - CurrentRead More
Unit Clerk / Secretary
Moses Cone Hospital
05.2022 - 12.2023Read More
Patient Care Coordinator
Piedmont Health
05.2022 - 01.2023Read More
Medical Office Administrator
Women's Birth and Wellness Boutique
06.2021 - 05.2022Read More
Donor Recruiter / Medical Screener
OneBlood / BioLife Plasma Services
01.2018 - 01.2022Read More
Lead Medication Aide
Mebane Ridge Assisted Living
02.2016 - 04.2019Read More
Strayer University
Associate of Science from Business Administration
Read More