Jennifer Coffey
Lincolnton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Medical Support professional with 5 years of experience in the Medical environment. Assist with office operations and physician support by gathering patient information, and documenting it accurately into the medical record. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
Catawba Valley Family Medicine
08.2021 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
Certified Nursing Assistant In Training
Atrium Healthy At Home
02.2017 - 05.2020
- Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
- Improved patient satisfaction by efficiently responding to individual needs.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
- Maintained thorough documentation of patient care tasks and progress towards treatment goals.
- Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
- Educated family members about caregiving techniques, enabling them to confidently support their loved ones at home effectively.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Organized and managed patient charts and files.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
Education
Certified Medical Assistant - Healthcare
Gaston College
Dallas, NC09.2021
Diploma - Completed High School
Maiden High School
Maiden, NC06.1993
Skills
- Electronic Health Records
- HIPAA Compliance
- Medical Terminology
- Patient documentation
- Patient Scheduling
- Vital Sign Monitoring
- Data Entry
- Patient-focused care
- Phlebotomy
- Medical office administration
- Reliable team player
- Compassionate
- Reliable transportation
Timeline
Certified Medical Assistant
Catawba Valley Family Medicine
08.2021 - Current
Certified Nursing Assistant In Training
Atrium Healthy At Home
02.2017 - 05.2020
Certified Medical Assistant - Healthcare
Gaston College
Diploma - Completed High School
Maiden High School
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