Jennifer Coffey
Grove,OK
Summary
Versatile and dedicated, with a proven track record at Grand Lake Casino for enhancing guest satisfaction through meticulous housekeeping and strong guest relations. Skilled in using advanced cleaning techniques and fostering teamwork, I significantly contribute to a welcoming environment. My adeptness in customer service and health safety compliance ensures top-notch service delivery and operational excellence.
Overview
14
14
years of professional experience
Work History
Housekeeper
Grand Lake Casino
02.2014 - 02.2015
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied ash trays
- Wiped down machines and in between machines
Groundsman Helper
Wolf Tree Service
03.2011 - 04.2013
- Assisted in the removal of hazardous trees to ensure public safety and minimize property damage.
- Enhanced landscape aesthetics by maintaining lawns, gardens, and other outdoor spaces.
- Implemented sustainable landscaping practices to promote environmental conservation efforts.
- Operated various tools and equipment for proper grounds maintenance, such as mowers, trimmers, and blowers.
- Adhered to all safety protocols during operation of power tools or heavy machinery for accident prevention purposes.
Secretary
Wolfmaster's Auto Glass
08.2001 - 09.2008
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained daily report documents, memos and invoices.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
No Degree - Medical Office Assistance
Bryan University
Missourri12-2024
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Health and safety compliance
- Cleaning techniques
- Mopping and sweeping
- Vacuuming and sweeping
- Dusting furniture
- Excellent oral and written communication
- Customer-oriented
- Physically strong
- Guest relations
Accomplishments
My biggest accomplishment was proving to myself that I could get through schooling at my age, also showing my boys that no matter what you can always do better for yourself in life. My next is that I graduated in a field where I can be helpful to our society.
Languages
English
Professional Working
Timeline
Housekeeper
Grand Lake Casino
02.2014 - 02.2015
Groundsman Helper
Wolf Tree Service
03.2011 - 04.2013
Secretary
Wolfmaster's Auto Glass
08.2001 - 09.2008
No Degree - Medical Office Assistance
Bryan University
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