Jennifer Coffman
Hudson,FL
Summary
Poised individual with well-developed skills, which include excellent communication skills and customer service resulting from career spanning 19 years working as Service Advisor and Parts Manager for the automotive industry with Autonation Cadillac. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
20
20
years of professional experience
Work History
Service Advisor
Autonation Cadillac of Port Richey
Port Richey, FL
04.2004 - Current
- Promptly respond to customer inquiries via phone, email or in person.
- Provide accurate estimates of repair costs, labor times and parts prices to customers.
- Develop strong relationships with customers by providing exceptional customer service.
- Use knowledge of services to recommend additional products and offerings to customers.
- Inspect vehicles for needed repairs or maintenance services and advised customers accordingly.
- Upsell additional products or services when appropriate.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Parts Manager
Autonation Cadillac of Port Richey
Port Richey, FL
05.2017 - 03.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and maintained positive working relationships with vendors.
- Monitored stock levels regularly to avoid backorders or shortages.
- Ensured accuracy in order processing and invoicing procedures.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Managed employee schedules and daily assignments.
Education
High School Diploma -
Reading High School
Reading, PA06-1996
Skills
- Customer Relationship Management
- Multitasking and Organization
- Strong Work Ethic
- Excellent Communication
References
References available upon request.
Timeline
Parts Manager
Autonation Cadillac of Port Richey
05.2017 - 03.2022
Service Advisor
Autonation Cadillac of Port Richey
04.2004 - Current
High School Diploma -
Reading High School
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