Jennifer Colbrese
Little York,IL
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Walmart, enhancing patient care through expert medication dispensing and exceptional customer service. Skilled in insurance billing and fostering team collaboration, significantly improved service quality, and efficiency. Dedication to HIPAA compliance and problem-solving skills ensures optimal operational performance and patient satisfaction. CPR certified and able to give immunizations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Pharmacy TechnicianChristmas
Walmart
04.2014 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns.
- Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
- Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
- Counted, measured and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assessed prescription refills for accuracy before dispensing them to patients.
- Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
- Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
- Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
- Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
- Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
- Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
Nationally Certified Pharmacy Technician
Osco Drug Pharmacy
10.1996 - 04.2014
Education
Biology/Education
Blackhawk College
Moline, ILHigh School Diploma -
United Township High School
East Moline, IL05.1991
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Patient confidentiality
- Insurance Verification
- HIPAA
- Regulatory Compliance
- Drug Classification Knowledge
- Data Entry
- Customer Service
- Prioritization and Organization
- HIPAA Compliance
- Certified Pharmacy Technician (CPhT)
- OTC Recommendations
- Dispensing Medications
- Safe Chemical Handling
- Mathematical Aptitude
- Customer Identification Checks
- Prescription Order Verification
- Pharmacy Management Software
- Prescription Refill Fulfillment
- Drug Interaction Software
- Medicare and Medicaid process
- Order Verification
- Prescription Filling
- Medication labels
- Patient Profile Setup
First Aid CPR AED (First Aid CPR AED)
- Wholesale Ordering
- Medication Documentation
- Inventory Management
- Payment Processing
- Confidentiality Practices
- Medical Insurance Claims Processing
- Resolving Complaints
- Prescription Filling and Labeling
- Creative Thinking
- Insurance processing
- Medication Therapy Management
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Healthcare regulations
- Drug Inventory Management
- Supply Restocking
- Answering customer questions
- Drug safety
- Interpreting and Processing Medication Orders
- Manual and automated medication dispensing
- Advanced math skills
- Pharmacy Law Compliance
- Drug Inventory Control
- Dosage Form Preparation
- Updating medication histories
- Prescription Verification
- Prescription Management
- Confidentiality and HIPAA
- Cash Register Operations
- Medication Storage and Labeling
- Inventory Tracking
Certification
- PTCB Nationally Certified for 19 years
Timeline
Certified Pharmacy TechnicianChristmas
Walmart
04.2014 - Current
Nationally Certified Pharmacy Technician
Osco Drug Pharmacy
10.1996 - 04.2014
Biology/Education
Blackhawk College
High School Diploma -
United Township High School