Jennifer Colby
Spokane,WA
Summary
Background in the hospitality industry with varying levels of customer service positions. Acquired a college education gaining hard and soft skills to achieve the most excellent service while working efficiently with attention to detail.
Overview
16
16
years of professional experience
Work History
SAGE/PAR
Apex Systems
01.2023 - 05.2023
- Scheduled appointments for hearing tests and devices and ENT for Kaiser Permanente as a contract employee.
Universal Account Expert-PPP
Loans, Umpqua Bank
11.2021 - 02.2022
- Answer incoming phone calls to help members with multiple types of questions and situations for assistance
- Provide information about account balances, transferring money between accounts and Visa debit card information
Member Contact Center Representative I
Gesa Credit Union
11.2019 - 10.2021
- Answer incoming phone calls to help members with multiple types of questions and situations forassistance
- Provide information about account balances, loans, online banking and Visa debit and credit cards
- Make account transfers and loan payments
- Working remotely from home since 3/2020
Customer Service Representative
ACS, A Xerox Company
10.2007 - 04.2011
- Answer inbound phone calls to assist guests with reserving rooms at Red Lion Hotels
- Increase sales while up-selling room views, amenities and special package reservations
- Answer inbound phone calls from customers needing help purchasing tickets to events at differentvenues and processing credit card payments online for Ticketswest
- Cross-sell Red Lion hotel reservations with tickets to local events by the hotel location as a packagereservation to promote sales for the company and local area of the venue
- Work remotely from home from 2010-2011
Education
Bachelor of Arts - Business Administration in Finance
Eastern Washington University
Cheney, WA06.
Associate of Arts - Liberal Arts And General Studies
Spokane Community College
Spokane, WASkills
- Microsoft Office Suite
- CRM software systems
- Multi-line telephone systems
- Keyboarding
- Communication
- Customer support
Timeline
SAGE/PAR
Apex Systems
01.2023 - 05.2023
Universal Account Expert-PPP
Loans, Umpqua Bank
11.2021 - 02.2022
Member Contact Center Representative I
Gesa Credit Union
11.2019 - 10.2021
Customer Service Representative
ACS, A Xerox Company
10.2007 - 04.2011
Bachelor of Arts - Business Administration in Finance
Eastern Washington University
Associate of Arts - Liberal Arts And General Studies
Spokane Community College
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