With over 22 years of experience in the dental field, my expertise lies in administration, sales, and management. Proficient in inventory control, sales, staff training, and development, my deep passion for dentistry is evident. A customer-oriented team player, I excel at generating high satisfaction levels and driving profits through client generation. My creativity has led to significant increases in revenue and patient leads through SEO and CRM expertise. With extensive knowledge of clinical procedures and dental terminology, I specialize in orthodontics, pediatric dentistry, oral surgery, periodontics, implantology, endodontics, Cerec crown design, and cosmetic dentistry. I am a natural leader and innovator who strives for growth in my industry.
Hi, I’m
Jennifer Cole
Dental Office Management, Account Management, Sales, Business
cda,ID
Summary
Overview
22
years of professional experience
4
Certifications
Work History
Mountainside Oral Implantology and Prosthetics
Dental Office Administrator
01.2024 - Current
Job overview
- Marketing, Advertising, SEO, and CRM Management.
- Presented treatment plans up to $80,000 and managed the account from procurement to completion.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Enhanced office communication by establishing and maintaining effective channels between staff, patients, and dental providers.
- Collaborated with other healthcare professionals in coordinating comprehensive care plans for patients requiring multidisciplinary treatments across different specialties.
- Developed marketing strategies for increased visibility in the community, resulting in higher new patient rates.
- Trained new hires on office procedures, software usage, and customer service best practices for seamless integration into the team.
- Facilitated team meetings, fostering collaboration among staff members and addressing any concerns or issues promptly.
- Streamlined financial transactions by managing accounts receivable processes effectively, ensuring prompt payments from patients or third parties involved in their care.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Recruited, interviewed, and hired employees, and implemented a mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
SmileDirectClub
Account Manager
3 2020 - 12.2023
Job overview
- Expert in Dental Retentions and account management.
- I work diligently and efficiently in caring for customers during their treatment, as well as any cancellation processes.
- I provide monitoring and support, utilizing my experience and knowledge to assist in an effort to retain these customers.
- Dental Team - I work remotely with customers, assisting with all aspects of their orthodontic care.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients, while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with the sales team to identify potential upsell opportunities and expand the client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Avondale Dental Center
Invisalign Lead
03.2016 - 01.2020
Job overview
- Invisalign lead, specializing in case design and patient treatment
- Organizing meetings and training of staff
- Implementing systems
- General dental assisting duties
- Medical billing and treatment for sleep apnea
- Cerec crown design
- Creating documents and materials for Invisalign program.
Kootenai Family Dental
Dental Assistant/Team Lead
03.2014 - 03.2016
Job overview
- Specialized in all assisting duties, leadership, large cosmetic cases, sterilization, lab work, helped with front desk duties when needed
- Expert with patient relations and comfort, and Cerec crown design
- As a team lead I provided support and help to my team to ensure proficiency and quality of care.
Education
Apollo College Spokane, WA
Expanded Functions Dental Assistant from Dental Assisting
05.2001
University Overview
Idaho Division of Career Technical EducationGrangeville, ID
GED
05.2001
University Overview
Skills
Management/Marketing
Certification
DANB Certification
References
References
- Teresa Buvardson, Avondale Dental Center, Manager, (208) 691-6729
- Melissa Whitman, Idaho Natural Dentistry, Dental Hygienist, (208) 659-3329
- Kathy Branch, Dental Assistant, (208) 651-4784
Timeline
Dental Office Administrator
Mountainside Oral Implantology and Prosthetics
01.2024 - Current
Invisalign Lead
Avondale Dental Center
03.2016 - 01.2020
Dental Assistant/Team Lead
Kootenai Family Dental
03.2014 - 03.2016
Apollo College
Expanded Functions Dental Assistant from Dental Assisting
05.2001
Idaho Division of Career Technical Education
GED
05.2001
Account Manager
SmileDirectClub
3 2020 - 12.2023
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