Summary
Overview
Work History
Education
Skills
Activities
Additional Information
Timeline
Generic

Jennifer Cole

Slidell,LA

Summary

Experienced administrative support professional with a strong background in customer service and office environments. Highly organized, reliable, and adept at managing multiple tasks simultaneously. Skilled in effective communication and attention to detail, ensuring efficient operations and exceptional customer satisfaction. Capable of fostering positive relationships with clients and colleagues, while consistently delivering high-quality results.

Overview

10
10
years of professional experience

Work History

Waitress/Hostess

Red Robin
08.2016 - Current
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Answered questions about menu selections and made recommendations when requested
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Skillfully anticipated and addressed guests' service needs
  • Delivered exceptional, friendly and fast service
  • Correctly calculated charges, issued bills and collected payments
  • Continually kept carpets and floor clear of debris
  • Facilitated prompt and accurate seating and service of all guests
  • Greeted guests and communicated about wait time
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner.

Receptionist

Cole's Plumbing
07.2014 - Current
  • Coordinated all department functions for team of 6 employees
  • Verified and logged in deadlines for responding to daily inquiries
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution
  • Handled incoming and outgoing correspondence, including mail, email and faxes
  • Screened telephone calls and inquiries and directed them as appropriate
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Resolved customer problems and complaints.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Waitress

Bonnie C's
03.2015 - 03.2016
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Answered questions about menu selections and made recommendations when requested
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Delivered exceptional, friendly and fast service
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
  • Correctly calculated charges, issued bills and collected payments
  • Continually kept carpets and floor clear of debris
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner
  • Completed opening and closing checklists according to set standards.

Education

High School Diploma -

Home Schooled
Slidell, LA

Skills

  • Schedule management
  • Problem resolution
  • Deadline-oriented
  • Microsoft Office
  • Medical terminology

Activities

SKILLS Responsible administrative support professional with extensive experience in customer service and office environments. Organized and dependable with strengths in communication and detail. Qualifications Service-minded Human resource knowledge Professional demeanor Time management ability Ability to prioritize excellent customer service

Additional Information

Currently enrolled in NASM fro trainer certification.

Timeline

Waitress/Hostess

Red Robin
08.2016 - Current

Waitress

Bonnie C's
03.2015 - 03.2016

Receptionist

Cole's Plumbing
07.2014 - Current

High School Diploma -

Home Schooled

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Jennifer Cole