Jennifer Cole
River Edge,NJ
Summary
Dynamic Service Specialist at Liberty Mutual with a proven track record in enhancing client retention through exceptional customer service and effective problem-solving. Skilled in cross-functional coordination and complaint handling, I consistently exceeded performance metrics, fostering strong client relationships and driving repeat business. Adaptable and organized, I thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Service Specialist
Liberty Mutual
01.1998 - 03.2008
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
Education
BBA - Business And Public Management
SUNY Utica Rome
Utica, NYSkills
- Client retention strategies
- Cross-functional coordination
- Customer service
- Problem-solving
- Time management
- Adaptability and flexibility
- Multitasking and organization
- Decision-making
- Active listening
- Critical thinking
- Complaint handling
- Customer relations
- Relationship building
- Follow-up skills
Timeline
Service Specialist
Liberty Mutual
01.1998 - 03.2008
BBA - Business And Public Management
SUNY Utica Rome