JENNIFER COLEMAN
Castle Rock,CO
Summary
Provide assistance to resource and/or classroom teachers in the preparation of course materials. Establish rapport with students and differentiate support according to individual behavior. Manage student behavior while providing supervision according to the classroom management style practiced by the classroom teacher. Passionate about positively impacting students' lives and helping improve academic performance. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Stay-at-home Mom
Self-employed
Castle Rock, CO
02.2017 - Current
- Managed household and family responsibilities. Including child care and housekeeping.
- Organized and planned family events and activities
- Developed strong organizational and time management skills.
Internal Service Advisor
Tesla Motors
Fremont, CA
01.2014 - 02.2017
- Provides technical support to Texas owners via inbound calls and emails
- Educates Texas owners on the proper operation of existing and new features of their Tesla
- Evaluates concerns and determine if a solution can be achieved over the phone or if vehicle will need to go into service
- Records owner concerns, requests, and inquiries in CRM
- Relays owner concerns to Service Managers and Engineering as well as connect owners to Roadside Assistance when appropriate
- Create estimates for scheduled appointments at Texas service centers
- Create and edit warranty repair orders for Texas and New Orleans services centers as requested
- Close and cancel Repair Orders as requested by Texas service centers.
Technical Support Specialist
Tesla Motors
Fremont, CA
02.2014 - 07.2015
- Provided Tesla owners with remote support via inbound calls and emails
- Educated owners on the proper operation and maintenance of their vehicle
- Evaluated concerns and determined if a solution can be achieved over the phone or if vehicle will need to go into service
- Record owner concerns, requests, and inquiries in CRM
- Assisted owners in need of roadside assistance; arranged vehicle transport to service or tire shop for repair; arrange transportation of driver and any other occupants as needed
- Relay owner concerns to Service Managers and Engineering when appropriate.
Customer Happiness Representative
CarWoo
Burlingame, CA
01.2012 - 01.2013
- Educated and guided buyers through vehicle searches using the CarWoo! dashboard
- Recruited and trained dealers on the CarWoo! dashboard, providing detailed demos
- Member of CarWoo! task force working to rehabilitate dealers that are no longer active
- Provided assistance in responding to support calls and support email of dealers and buyers
- Supported corporate objectives and performed additional duties as requested.
Client Operations Representative
All Covered, Inc.
Foster City, CA
01.2009 - 01.2012
- Created and properly routed support requests from clients in need of technical assistance
- Created and managed consultant schedules, and customer service activities to ensure that all service appointments are recorded accurately in company tracking system
- Maintained accurate scheduling information within the scheduling system, informing customers of delayed arrival times, and acted as a pivot point of communication between the customer, account executive, and the primary computer consultant when situations or emergencies arise
- Managed scheduling requests to maximize consultant productivity.
Administrative Assistant
Force10 Networks, Inc.
San Jose, CA
01.2008 - 01.2009
- Provided administrative support to General Counsel and Vice President of Finance
- Managed executive calendars, schedule meetings and make worldwide travel arrangements
- Composed and edited correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division practices
- Served as liaison with other departments and operating units in the resolution of day-to-day administrative and operational tasks
- Assisted Senior Executive Administrative Assistant to President/CEO & CFO with special projects.
Credit & Collections Specialist
Force10 Networks, Inc.
San Jose, CA
01.2006 - 01.2008
- Processed credit applications
- Helped to establish credit terms and credit limits, maintained credit and cash files
- Contacted customers regarding payment status of past due invoices
- Performed account reconciliations
- Entered all cash received.
Client Services Representative / Receptionist
Regus/HQ Global Workplaces
San Jose, CA
01.2002 - 01.2006
- Greeted and interacted with customers, vendors and visitors
- Assisted General and Operations Managers with administrative duties
- Composed and edited electronic documents
- Gained customer support assignments through work on various projects including, compiling spreadsheets, creating marketing material and preparing customer proposals
- Accurately tracked word processing projects as billable services
- Arranged maintenance of office equipment.
Education
Bachelor of Arts -
Notre Dame de Namur
Belmont, CA01.2013
Associate of Arts -
Mission College
Santa Clara, CA01.2010
Skills
- Excellent Communication
- Problem-Solving
- Dependable and Responsible
- Project support
- Relationship building
- Efficiency improvement
- Reference material creation
- Leadership
- Friendly, Positive Attitude
- Effective listening
- Problem-solving
References
References available upon request.
Timeline
Stay-at-home Mom
Self-employed
02.2017 - Current
Technical Support Specialist
Tesla Motors
02.2014 - 07.2015
Internal Service Advisor
Tesla Motors
01.2014 - 02.2017
Customer Happiness Representative
CarWoo
01.2012 - 01.2013
Client Operations Representative
All Covered, Inc.
01.2009 - 01.2012
Administrative Assistant
Force10 Networks, Inc.
01.2008 - 01.2009
Credit & Collections Specialist
Force10 Networks, Inc.
01.2006 - 01.2008
Client Services Representative / Receptionist
Regus/HQ Global Workplaces
01.2002 - 01.2006
Bachelor of Arts -
Notre Dame de Namur
Associate of Arts -
Mission College