Jennifer Coleman
Louisville,Tennessee
Summary
Dynamic and results-oriented professional with a proven track record at Jackson Hewitt Tax Svc, enhancing customer satisfaction and resolving complex issues. Excelled in customer service and data entry, achieving high performance metrics. Skilled in empathetic communication and problem resolution, consistently exceeding employer expectations. Demonstrated leadership in training teams for optimal service delivery, contributing to significant efficiency improvements.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
Work History
Server
Ruby Tuesday
04.2025 - Current
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Managed multiple tables efficiently, prioritizing tasks to enhance guest experience.
- Assisted in training new servers on restaurant policies and procedures.
- Processed guest orders accurately using point-of-sale systems to ensure smooth operations.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Addressed customer inquiries and concerns promptly, enhancing overall dining experience.
- Supported promotional events by providing knowledgeable recommendations on menu offerings.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
CUSTOMER SERVICE AGENT
Jackson Hewitt Tax Svc
12.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
High School Diploma -
Collierville High School
Collerville ,tn05-2000
Skills
- Customer service
- Problem resolution
- Call center experience
- Active listening
- Customer relations
- Complaint handling
- Microsoft office suite proficiency
- Call control
- Payment processing
- Assertiveness
- Customer focus
- Information verification
- Data entry
- Outstanding communication skills
- Empathetic and genuine
- Customer complaint resolution
- Conflict resolution
- Service-oriented self-starter
- Live chat support
- Inbound call management
- Inbound customer service
- Billing inquiries
- Typing speed
- Time management
- Order accuracy
- Menu knowledge
- Multitasking abilities
- Point-of-sale operation
Timeline
Server
Ruby Tuesday
04.2025 - Current
CUSTOMER SERVICE AGENT
Jackson Hewitt Tax Svc
12.2024 - Current
High School Diploma -
Collierville High School