Jennifer Colin
Buffalo
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Server
West End Inn
Hamburg
07.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Managed cash register and processed payments smoothly.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on company standards and procedures.
- Communicated effectively with guests to address needs and concerns.
- Provided excellent customer service to ensure satisfaction.
Medical Assistant
Buffalo Medical Group
Orchard Park
05.2021 - Current
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Collected and processed patient specimens for laboratory testing.
- Maintained cleanliness and organization of examination rooms and equipment.
- Coordinated communication between patients and medical staff effectively.
- Documented patient history and current health status in electronic records system.
Server
O'Briens West End
Hamburg
10.2022 - 06.2025
- Provided excellent customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Managed cash register and processed payments smoothly.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on company standards and procedures.
- Communicated effectively with guests to address needs and concerns.
- Provided excellent customer service to ensure satisfaction.
Customer Service Representative
Wegmans
Depew
10.2017 - 04.2021
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to ensure smooth service operations.
- Educated customers on product features and benefits during interactions.
- Maintained a clean and organized workspace to enhance customer experience.
- Handled high call volumes while maintaining professionalism and patience.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Associate of Applied Science - Medical Assistant
Trocaire College
Buffalo, NY05-2006
Skills
- Order processing
- Cash handling
- Customer service
- Food safety
- Menu knowledge
- Team collaboration
Timeline
Server
West End Inn
07.2025 - Current
Server
O'Briens West End
10.2022 - 06.2025
Medical Assistant
Buffalo Medical Group
05.2021 - Current
Customer Service Representative
Wegmans
10.2017 - 04.2021
Associate of Applied Science - Medical Assistant
Trocaire College
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