Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Jennifer Collins

Edenton,NC

Summary

Dedicated professional with extensive experience in administrative support, customer service, and telecommunication. Skilled in scheduling, data entry, and maintaining organized records, ensuring efficient operations and client satisfaction. Eager to leverage these skills in a challenging Administrative Assistant role to support and enhance team productivity. Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Authorized to work in the US for any employer.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Bream Medical
12.2023 - Current
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
  • Maintained files and filing, keeping sensitive information confidential.
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records.
  • Served as primary point of contact for facilitating operational and administrative inquiries.
  • Maintained calendars and schedules to set appointments for management team.
  • Screened incoming telephone calls, routing to appropriate personnel.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.
  • Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases.
  • Monitored front desk traffic to support customer satisfaction.
  • Managed approximately 500+ incoming calls, emails and faxes weekly from customers/patients.

Certified 911 Public Safety Telecommunicator

Bertie County Sheriff's Office
07.2021 - 01.2024
  • Monitor radio frequencies, set priorities among incoming events and dispatch the police to necessary locations using both radios and computers. They keep the accurate status of the exact location of equipment and personnel by maintaining radio contact.
  • Performed quality control checks on recordings of incoming and outgoing calls.
  • Maintained a comprehensive knowledge of local geography, streets, highways, businesses, landmarks.
  • Participated in ongoing training activities designed to improve skills as a dispatcher.
  • Developed strong working relationships with police, fire, EMS, and other emergency services personnel.
  • Provided accurate and timely responses to emergency calls.
  • Analyzed data from 911 calls to identify potential areas of improvement in response times or effectiveness.
  • Maintained detailed records of all 911 calls received and dispatched.

Retail Sales Associate

USCellular
07.2023 - 12.2023
  • Contact potential customers via telephone and promote the companies products and services, attracting prospects, identifying their needs, recommending products, answering to customer questions, and placing orders, assist with any trouble shooting issues the customers may experience with their phones.
  • Operated cash register efficiently to process sales transactions accurately and quickly.
  • Assessed customer needs, provided appropriate product information, and recommended products to meet those needs.
  • Recognized sales opportunities when interacting with customers and took initiative to suggest additional products or services.
  • Built productive relationships with customers by engaging in positive interactions and anticipating their needs.

Certified 911 Public Safety Telecommunicator

Chowan County sheriffs office
10.2022 - 06.2023
  • Assisted in coordinating resources during large scale events or disasters.
  • Provided accurate and timely responses to emergency calls.
  • Ensured compliance with local, state, and federal regulations regarding 911 operations.
  • Participated in ongoing training activities designed to improve skills as a dispatcher.
  • Demonstrated ability to remain composed and professional in high-stress situations.
  • Maintained a comprehensive knowledge of local geography, streets, highways, businesses, landmarks.
  • Conducted regular tests of equipment used by dispatchers to ensure functionality.
  • Utilized computer aided dispatch systems for efficient call management.
  • Recorded details of calls, dispatches, and messages.

Cashier/Customer Service

Food Lion
08.2019 - 07.2021
  • Handle cash, credit, or check transactions with customers.
  • Resolve customer complaints, guide them and provide relevant information pertaining to the customers questions.
  • Maintain a clean and tidy checkout station.
  • Pleasantly deal with customers to ensure satisfaction.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters.
  • Performed opening and closing procedures, such as restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Greeted and informed customers of products, fostering positive store experiences.

Cleaner

Hatteras Realty
06.2019 - 08.2019
  • Check house/cottage common areas for cleaning needs and addressed areas of concern promptly.
  • Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
  • Disinfected and cleaned bathroom areas, refilling dispensers.
  • Washed windows, mirrors, and glass surfaces to remove residue.
  • Safely handled cleaning chemicals to comply with guidelines and procedures.
  • Developed positive working relationships with staff members through effective communication and collaboration.
  • Stocked individual rooms and common areas with proper supplies.

Education

High school or equivalent -

John A Holmes High School
Edenton, NC
06.2019

Skills

  • Organizational skills
  • Customer Service
  • Computer Operation
  • Time management
  • Attention to detail

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator

Timeline

Front Desk Receptionist

Bream Medical
12.2023 - Current

Retail Sales Associate

USCellular
07.2023 - 12.2023

Certified 911 Public Safety Telecommunicator

Chowan County sheriffs office
10.2022 - 06.2023

Certified 911 Public Safety Telecommunicator

Bertie County Sheriff's Office
07.2021 - 01.2024

Cashier/Customer Service

Food Lion
08.2019 - 07.2021

Cleaner

Hatteras Realty
06.2019 - 08.2019

High school or equivalent -

John A Holmes High School

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