Jennifer Collins
Santa Maria,United States
Summary
Seeking to obtain a position that will allow the utilization and growth of my nursing knowledge and skills, as well as my acquired experience with teamwork, effective communication and leadership, organization, prioritization, multitasking, critical thinking, and overall patient care and education.
Overview
11
11
years of professional experience
Work History
RN Patient Navigator
Dignity Health
Santa Maria, CA
08.2022 - Current
- Organized patient schedules and assisted in planning transportation and payments.
- Educated patients on insurance and healthcare plans.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Collected and reviewed patient information to assess eligibility for special programs.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Coached patients on self-advocacy.
- Assisted patients in scheduling doctor and healthcare appointments.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
RN-Pre Admissions Testing
Dignity Health
Santa Maria, CA
03.2022 - Current
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Organized and managed care of patients undergoing various therapies and procedures.
- Audited charts and reviewed clinical documents to verify accuracy.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Prepared patients for their procedures and/or surgeries by updating their charts for accuracy, education on what medications to stop taking and Pre surgical shower scrub to ensure optimal surgical outcomes
- Ensured all Pre procedure/surgical lab and diagnostic orders are completed in a timely manner and that results are appropriate for their scheduled procedure/surgery
RN Hospice Case Manager
Dignity Health Hospice
Santa Maria , CA
11.2021 - 03.2022
- Orchestrate, supervise, and communicate care coordination details to all team members while delivering care and support to patients, families, and caregivers
- Leads and participates in biweekly interdisciplinary team meetings regarding patient status as required and mandated by Medicare.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Helped patients and family members deal with loss and post-mortem planning.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established hospice care services for elderly and disabled patients.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Care Coordinator
Comfort Keepers
Livermore, CA
04.2021 - 10.2021
- Orchestrate, supervise, and communicate care coordination details to all team members
- Directly manages a team of caregivers and reports directly to the
- Operations Manager
- Uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution
- Uses independent discretion to manage work/schedule priority based on client/business needs and engages the proper resources to develop an effective and efficient schedule, while analyzing, evaluating, and forecasting current hours and staffing levels against established goals; makes recommendations to aid in maintaining proper staffing levels that maximize the client experience, meet caregiver needs, and control overall agency costs (e.g., overtime); responsible in part for the active recruitment, training and retention of the caregiving staff; Responsible for working with
- Operations Manager to ensure that all compliance requirements for the caregiver staff are met and maintained, including any state specific regulations that must be followed, as well as company implemented policies; collaborates with Client Care, HR, and Sales teams to ensure the platinum experience for clients and highly motivated, engaged caregivers.
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced application of nursing and medical practices in alignment with laws and regulations.
- Supported patient care excellence via planning and interpretation of programs.
- Assisted in resolving facility discrepancies by participating in resident surveys.
RN-Home Health
Los Robles HomeCare and Hospice, RN Home Health
Thousand Oaks, CA
04.2018 - 11.2018
- Informed physicians of any changes to patients' health or concerns observed during home visits.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
RN-Diagnostic Radiology
Houston Methodist
Houston , TX
07.2017 - 04.2018
- Coordinated with multidisciplinary team to provide quality patient care by prepping, screening and monitoring patients throughout stages of procedures.
- Explained procedures to patients to relieve anxiety and solicit cooperation.
- Administered conscious sedation to consistently monitor patient cardiac rhythms and other vitals during invasive and non-invasive procedures.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
RN Lead Coordinator Diagnostic and Interventional
CHI St. Lukes, Radiology
The Woodlands, TX
10.2014 - 07.2017
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Coordinated with multidisciplinary team to provide quality patient care by prepping, screening and monitoring patients throughout stages of procedures.
- Explained procedures to patients to relieve anxiety and solicit cooperation.
- Administered conscious sedation to consistently monitor patient cardiac rhythms and other vitals during invasive and non-invasive procedures.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
RN-Radiology and Nuclear Medicine
Kelsey-Seybold Clinic
Spring, TX
02.2012 - 01.2015
- Coordinated with multidisciplinary team to provide quality patient care by prepping, screening and monitoring patients throughout stages of procedures.
- Explained procedures to patients to relieve anxiety and solicit cooperation.
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
RN-Cardiac Telemetry
Kingwood Medical Center, RN Cardiac Telemetry
Kingwood, TX
01.2011 - 02.2012
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Conducted initial assessments, documented findings in patient records and notified physicians of abnormal findings.
- Administered medication, pain management and analysis of patient responses to interventions to improve individual performance.
- Prioritized and revised patient care activities based on acuity of symptoms and patient preferences.
- Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease, and cardiac dysrhythmia.
- Cared for culturally-diverse patients, liaising with family members and specialists to address changing needs and enhance individual experience.
- Assessed patients, collecting data and prioritizing cases in accordance with standards, policies, procedures and guidelines.
- Produced care plans in alignment with physical, psychosocial and learning needs of patients, achieving commendations for compassionate treatment.
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Evaluated patient histories, complaints and current symptoms.
RN-Medical Surgical Telemetry
Trinity Mother Frances
Tyler, TX
01.2010 - 02.2011
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Managed caseload of six patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Recorded and measured patients' weight, temperature, respiration and blood pressure.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
BSN - Nursing
The University Of Texas Health Science Cen
Houston, TX2017
ADN - Nursing
Lone Star College
Kingwood, TX2009
Skills
- Skills Excellent Verbal and Written Communication, Knowledge of Scanning,
- Faxing, and Copying IV Insertion, Foley Catheter Insertion, Physical
- Assessment, Organizational, Interpersonal Skills, Time Management,
- Problem Solving, Prioritization, Professionalism, Leadership, Critical
- Thinking, Effective Communication, and Delegation
- Compassionate and Caring
- Patient Examination
- Patient Condition Monitoring
- Medical Supply Management
- Patient Care Assessment
- Blood Draw and Sample Collection
- Medical Procedure Preparation
- Medication Side Effect Knowledge
- Interpreting EKGs
- Patient and Family Advocacy
- Admissions and Discharge Processes
- Cerebrovascular Accidents
- Infection Control Procedures
- Acute and Chronic Pain
Timeline
RN Patient Navigator
Dignity Health
08.2022 - Current
RN-Pre Admissions Testing
Dignity Health
03.2022 - Current
RN Hospice Case Manager
Dignity Health Hospice
11.2021 - 03.2022
Care Coordinator
Comfort Keepers
04.2021 - 10.2021
RN-Home Health
Los Robles HomeCare and Hospice, RN Home Health
04.2018 - 11.2018
RN-Diagnostic Radiology
Houston Methodist
07.2017 - 04.2018
RN Lead Coordinator Diagnostic and Interventional
CHI St. Lukes, Radiology
10.2014 - 07.2017
RN-Radiology and Nuclear Medicine
Kelsey-Seybold Clinic
02.2012 - 01.2015
RN-Cardiac Telemetry
Kingwood Medical Center, RN Cardiac Telemetry
01.2011 - 02.2012
RN-Medical Surgical Telemetry
Trinity Mother Frances
01.2010 - 02.2011
BSN - Nursing
The University Of Texas Health Science Cen
ADN - Nursing
Lone Star College
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