Jennifer Collins
Mullins,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant
Liberty Tax Service
01.2021 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings.
- Ensured timely completion of projects.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Assisted management with budget preparation.
- Maintained a clean and welcoming office environment.
Office Manager
Devotion Gardens
06.2023 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Part Salesman
Napa Auto Parts
11.2022 - 06.2023
- Increased parts sales by developing strong relationships with the customers.
- Developed a comprehensive knowledge of products offered, becoming a trusted resource for both colleagues and customers alike.
- Provided exceptional customer service, promptly addressing concerns and issues to maintain loyal clientele base.
- Assisted clients in identifying appropriate replacement parts, ensuring compatibility with their equipment or vehicles.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Enhanced customer satisfaction with timely deliveries and accurate order processing.
Skills
- Spreadsheet Development
- Billing and Invoicing
- Event Planning
- Database Entry
- Telephone Reception
- Scheduling Appointments
- File Organization
- Customer Engagement
References
References available upon request.
Timeline
Office Manager
Devotion Gardens
06.2023 - 01.2024
Part Salesman
Napa Auto Parts
11.2022 - 06.2023
Office Administrative Assistant
Liberty Tax Service
01.2021 - Current