JENNIFER COLLINS
Bella Vista,AR
Summary
Laboratory professional equipped to lead and optimize lab operations. Skilled in advanced analytical techniques and quality control, ensuring precise results. Strong focus on team collaboration and achievement of operational goals. Known for adaptability and reliability, ensuring seamless workflow in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hematology Supervisor
Washington Regional Medical Center
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Implemented process improvements that resulted in improved accuracy of test results and reduced time-to-result metrics.
- Ensured compliance with all regulatory requirements, maintaining proper documentation and recordkeeping practices.
Hematology and POC Lead
NWMC
11.2022 - 08.2024
- Responsible for the hematology and point of care departments, not limited to Day-to-day operations, Quality Control and Quality Assurance
- Reviewing and developing departmental policy and procedures, including educating staff
- Responsible for the education, training, and competency multiple cross functional teams
- Collaborated with interdisciplinary healthcare teams to provide accurate diagnostic information for effective treatment planning.
- Facilitated strong communication between lab staff, physicians, nurses, and other healthcare professionals to ensure seamless collaboration on patient care.
- Coordinated with other department supervisors to develop and implement organization-wide initiatives aimed at improving overall patient care quality.
Medical Laboratory Scientist
Washington Regional Medical Center
04.2009 - 08.2024
- Performed pre-analytical, analytical and post-analytical processing procedures in the Microbiology, Serology, and limited molecular testing.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Displayed strong attention to detail while managing high sample volumes without compromising quality or accuracy of results.
- Troubleshot complex issues with analytical instruments, minimizing downtime and enhancing overall productivity.
Administrative Laboratory Director
Willow Creek Women's Hospital
06.2021 - 11.2022
- Responsible for directing the 24-hour operations and activities of the clinical laboratory to meet organizational and regulatory requirements
- Actively participates in strategic and budgetary planning for assigned areas of responsibility
- Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financial performance, regulatory compliance, personnel management, patient satisfaction, and integration of intra and inter-departmental activities
- Responsible for recruitment, hiring, training and supervising laboratory employees
- Collaborates with entire administrative team to resolve issues and improve patient care
- Implemented innovative strategies to improve efficiency within the laboratory environment.
- Developed and maintained laboratory protocols, policies and procedures to ensure compliance with safety regulations.
Administrative Laboratory Director
Siloam Springs Regional Hospital
03.2017 - 06.2021
- Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financial performance, regulatory compliance, personnel management, patient satisfaction, and integration of intra and inter-departmental activities
- Maintained compliance with regulatory standards by conducting regular audits. Collaborated with Quality Department to ensure compliance
- Spearheaded the development of innovative testing capabilities for all CHS Northwest Arkansas Hospitals and Clinics during covid.
- Provided oversight for Physician's Specialty Hospital and assisted with the opening of a moderately complexity laboratory in a free standing ED.
Hospital Core Laboratory Supervisor
Mercy Hospital
07.2011 - 03.2017
- Responsible for the day-to-day management of the laboratory, assisting the Administrative director on special projects
- Served as the interim-Administrative Laboratory Director - October 2016- March 2017
- Assures regulatory compliance, including principal administrator of the CAP Competency Program
- Oversaw the supervision of 71 employees across functional work groups, including technologists, lab assistants, and phlebotomists
- Participated several committees, including: Lab Steering Committee, Fall Risk Committee, ED Ops Committee, Chest Pain Accreditation, and Quality Committee
- Developed strong working relationships with other departments, ensuring seamless integration of laboratory services within the larger organizational ecosystem.
Medical Technician
St John's Hospital
01.2008 - 02.2010
- Performed laboratory testing as a generalist running multiple departments simultaneously while maintaining quality and regulatory standards
- Monitored quality control and quality assurance activities to ensure accuracy of test results
- Provided phlebotomy support
- Performed mock inspection to identify any areas of opportunity
Lead Medical Technologist
Quest Diagnostics Laboratory
04.2006 - 11.2008
- Responsible for the start-up of the new Quest Diagnostics Laboratory
- Assisted in the design and implementation of the Laboratory
- Onsite manager of all aspects of the laboratory, including operations, client services, quality management, technical services, and service recovery
- Promoted and fostered positive working relationships with client
- Responsible for local billing, including reimbursement issues
- Proposed new protocol to reduce expenditures and increasing productivity
- Responsible for developing new customer relationship and partnering with the sales team
- Managed the day-to-day operations, and assisted the offsite director, as needed.
- Developed policies and procedures for laboratory operations, ensuring compliance with applicable regulations.
Education
BS - Medical Laboratory Sciences
UAMS
08.2013
BA - Management
Webster University
05.2005
AAS - Medical Technology
Lewis & Clark Community College
Godfrey, ILSkills
- Laboratory management
- Teamwork and collaboration
- Regulatory compliance
- Personnel management
- Team leadership
- Coaching and mentoring
Certification
MLS(ASCP)
Timeline
Hematology Supervisor
Washington Regional Medical Center
08.2024 - Current
Hematology and POC Lead
NWMC
11.2022 - 08.2024
Administrative Laboratory Director
Willow Creek Women's Hospital
06.2021 - 11.2022
Administrative Laboratory Director
Siloam Springs Regional Hospital
03.2017 - 06.2021
Hospital Core Laboratory Supervisor
Mercy Hospital
07.2011 - 03.2017
Medical Laboratory Scientist
Washington Regional Medical Center
04.2009 - 08.2024
Medical Technician
St John's Hospital
01.2008 - 02.2010
Lead Medical Technologist
Quest Diagnostics Laboratory
04.2006 - 11.2008
AAS - Medical Technology
Lewis & Clark Community College
BS - Medical Laboratory Sciences
UAMS
BA - Management
Webster University
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