Jennifer Colton

• Oversee daily operations across multiple locations, ensuring each site meets the organization’s standards for quality, service, and performance.
• Develop and implement strategies for operational efficiency, cost reduction, and increased profitability across all sites.
• Coordinate with Human Resources to recruit, hire, train, and manage staff, ensuring adequate staffing levels and professional development opportunities.
• Liaise with the marketing department to promote brand consistency and to implement promotional campaigns tailored to local markets.
• Manage budgets and financial performance, including setting financial targets, forecasting, and analyzing variances at each site.
• Ensure compliance with all local, state, and federal regulations and laws, including health and safety standards.
• Facilitate communication and collaboration among site managers, fostering a culture of teamwork and shared goals.
• Negotiate contracts with vendors and service providers, ensuring cost-effective procurement of goods and services necessary for operations.
• Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
• Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities.
• Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
• Collaborated with medical professionals to develop comprehensive care plans that resulted in improved patient outcomes.
• Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
• Oversaw recruitment efforts for healthcare professionals, resulting in the hiring of highly skilled and compassionate staff members.
• Implemented continuous improvement initiatives that reduced operational costs while maintaining high standards of care.
• Ensured compliance with state and federal regulations by conducting thorough audits of hospital procedures and documentation.
• Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
• Established efficient scheduling systems that minimized wait times for patients while optimizing staff workload distribution.
• Ordered supplies and conducted routine inventories of supplies and equipment.

• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Streamlined warehouse operations for increased efficiency through process improvements and staff training.
• Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
• Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
• Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
• Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
• Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
• Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
• Created and updated regular inventory reports and records.
• Analyzed inventory data to identify and address stock discrepancies.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Reviewed established business practices and improved processes to reduce expenses.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Lead and motivate a team of store associates to ensure customer satisfaction, sales goals, and operational excellence
• Develop strategies to increase customer loyalty and improve the overall customer experience
• Monitor daily operations, including inventory management, cash handling, and loss prevention
• Ensure compliance with all company policies and procedures, as well as local, state, and federal laws
• Manage staffing needs, recruiting, hiring, training, and developing employees
• Create and maintain an environment that encourages teamwork and collaboration
• Analyze financial data to identify trends and opportunities for improvement
• Maintain accurate records of store activities, such as sales, expenses, and personnel information
• Oversee merchandising and product displays, ensuring they are up-to-date and attractive
• Respond to customer inquiries and complaints in a timely manner
• Participate in community outreach initiatives to promote the store’s brand
• Work closely with vendors to ensure products are delivered on time and at competitive prices

• Consulting with clients to discuss behavioral concerns and training needs.
• Identifying additional behavioral concerns and communicating them to clients.
• Developing suitable training plans for dogs and documenting their progress.
• Teaching dogs to obey basic commands using various training techniques that are best suited to each dog’s personality and attributes.
• Implementing appropriate training programs to address and resolve problem areas, including aggression, separation anxiety, hyperactivity, and biting.
• Ensuring that the training areas are clean and tidy.
• Teaching clients appropriate training methods to enforce and maintain behaviors and skills learned by their dogs during training sessions.
• Contacting clients to schedule training appointments, verify bookings.

Administrative activities related to providing high quality patient care and client service

• Staffing and human resources

• Ensuring effective organization leadership and development of technical team

• Oversee and organize daily and monthly scheduling for technicians, assistants, and aides

• Monitor team periodically throughout the day, encourage efficiency and productivity, discourage behaviors that may be detrimental to the positive atmosphere of the work environment

• Create and implement technician protocols with assistance from the Medical Director and Owner

• Ensure compliance to daily, weekly, monthly to-do lists for technician team

• Ensure adherence to policies and procedures in accordance with the company handbook

• Ensure all technicians and assistants follow proper safety procedures

• Oversee compliance and completion and accuracy of patient records, treatment sheets, lab sheets, radiology logs, laboratory logs, etc.

• Monitor compliance with OSHA, DEA, FDA, Bio-Hazard requirements

• Direct on-the-job training of all technicians and assistants. Provide access to other educational resources and other on-site or external continuing education opportunities Plan, schedule, and conduct technical team meetings

• Attend department, management, and hospital-wide meetings

• Be liaison between technical team and upper management

• Participate in the recruitment of technicians and assistants; review applications, oversee any pre-employment assessments, conduct interviews, and make recommendations for hiring

• Handle performance evaluations for all technical team members in conjunction with Hospital Manager to include introductory, annual and performance counseling as needs arise individually

• Resolve informal employee complaints; provide a general explanation of the nature and basis for hospital personnel policies and procedures. Maintain effective employee management communication. Keep upper management apprised of growing concerns or problems

• Function as a contact person for clients concerning medical complaints or problems that the client may be experiencing with the hospital or a team member. Make decisions regarding client complaints independently; however, know when to forward on to Hospital Manager or Medical Director

• I held the position of Lead Overnight Technician, full time, which entailed supervision of assistant technicians, assisting the Veterinarian with incoming emergencies and stabilization including emergency CPR, catheter placement and maintenance, use of emergency drugs and calculating dosages and rates, placement of urinary catheters, assisting in surgery including intubation and anesthetic monitoring of Isoflorine and Sevoflorine, EKG, Pulse Ox, Temperature control monitoring, gloving in when necessary, packing and sterilization of surgical equipment, maintaining patients in oxygen, assisting with ultrasounds and endoscopy procedures and patient monitoring, use of digital radiography (Kodak), venipuncture and use of all lab equipment (IDEXX), microscope for urinalysis and blood smears, maintenance of medical records, entering invoice charges (Animal Intelligence & AVImark software), dispensing of prescription drugs.

• This position required customer service skills, inventory control, accounts receivable, bookkeeping, and scheduling staff coverage
• The tanning salon was sold in 2000 and the new owners brought in a staff of their own.

• This position required customer service, inventory control, sales, vaccinating, medicating and providing supportive care in the form of sub-q fluids for healthy, as well as sick animals located in the store
• Some of the animals that I cared for were dogs, cats, reptiles and ferrets as well as the pocket pets.

• This position was a multifaceted position
• I worked in customer service on the front desk with the clients as well as their pets
• This included use of the computer, answering phones, calling for vaccine histories to different Veterinary offices and scheduling boarding and grooming appointments
• Duties required daily feeding, medicating, administering Intra Trac, cleaning and exercising the dogs and cats boarding in the facility
• I also assisted the groomer with bathing, nail trims and rough cuts on some of the dogs.