Jennifer Concepcion
Marketing
Sunrise,FL
Summary
To make a positive impact on the organization with my varied experiences and my excellent work ethics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Marketing Coordinator
Tropic Supply, Inc
02.2022 - Current
- Responsible for Contractor enrollments, CRM entries, and communications with the following – Customer Onboarding and basic account maintenance (creating users, revising data, password resets, etc.) Assign appropriate sales contact to accounts, general account maintenance (creating users, revise company information, password resets, etc)
- Record website contacts into Constant Contact and CRM
- Customer access to MyRuud, Dealer Locator, DesignStar, Cashback and checking Distributor Alignment Inquiries
- Daily Cashback claim audit, add enrollees to Constant Contact Reminders lists
- Change Letter submissions, Dealer Change report
- Record MyRuud and affiliate platform data within CRM
- Team Member access to MyRuud, Oracle Sites (iWarranty, Parts, iStore)
- Team Member access to Allied Portal, B2B, SBA, ClimateMaster, Key Wholesaler portal and Constant Contact
- Add new team members to appropriate portals
- Point of contact for our Extended Service Agreement programs
- Communicate new enrollment with appropriate sales team member
- Maintain enrolled contractors list in CRM Library/Sales Portal
- Assign POs and process registered orders
- Maintain current and quoted part/order codes
- Special event ordering and distribution: customer events, training materials and giveaways, team member prizes, etc
- Support and manage participation in the local ACCA chapters
- Process annual memberships, event sponsorships, and monthly meetings
- Support team with customer training goals and record keeping
- Online registration set-up, registration form processing, weekly reporting
- Input events into Internal calendar and record calendar events and participation
- Submit training hours where applicable
- Record certificates as needed
- Manage attendance and survey collection
- Record new dealer Onboarding training completions in CRM
- Maintain authorized contractors list in CRM Library and Sales Portal
- Decorate office according to special days or events
- Create step by step guidelines and updates
- Give additional support to managers projects
- Make Coffee for coworkers.
Warranty Administrator
08.2013 - 02.2022
- Responsible for reviewing every warranty order written for proper completion
- This includes preparing, recording, reconciling warranty claim's and submitting them to the appropriate manufacturers
- I interact daily with the Counter Sales Associates, accounting Dept
- And other supporting team members
- I Process all claims to the manufacturer in a timely manner
- Handle and resolve all claim corrections
- Establish and maintain relationships with the manufacturer's designated warranty representatives
- Assist counter sales with any warranty questions
- Assist the accounting department in reconciling specific accounts
- Ship out warranty parts to the manufacturer as requested
- Assist with special projects.
Administrative Assistant/ Bookkeeper
Galt Ocean Terrace Condominium Association
07.2011 - 08.2013
- Greeted and assisted residents with any issues they may have
- Collect monthly maintenance fees and other fees required by the association
- Receive applications for potential tenants or owners
- Process background check
- Manage Accounts Payable process, including coding, entering, paying, and filing bills
- Maintain positive vendor relations while assisting the company in managing cash outflow
- Post Payments to Accounts Receivable
- Reconciled Bank statements
- Create deposits
- Work with the Board of Directors on a daily bases.
Waitress/Hostess
Jimmy Jax Ribs and Pizza Restaurant
11.2010 - 03.2011
- Greeted customers, took customer food orders
- Kept dining area clean
- Assisted with takeout orders
- Accepted monies from customers and returned appropriate change when necessary.
Book Keeper/ SEO
Pure Designs, LLC
10.2009 - 03.2010
- (business slowed)
- Managed Accounts Payable process, including coding, entering, paying and filing bills
- Maintained the QuickBooks Vendor Database
- Maintain the Item Database in QuickBooks
- Prepared accurate Customer Invoices
- Posted Payments to Accounts Receivable
- Reconciled Bank statements
- Posted Sales Tax, and Quarterly Unemployment Tax
- Learned some Search Engine Optimization (SEO).
Book Keeper
Architecture Dynamics, Inc
08.2007 - 02.2010
- Business slowed)
- Managed Accounts Payable process, including coding, entering, paying and filing bills
- Ordered office supplies for the corporate office
- Shipping and receiving
- Prepared packages for clients
- Maintained the QuickBooks Vendor Database
- Maintained the Item Database in QuickBooks
- Prepared accurate Customer Invoices
- Posted Payments to Accounts Receivable
- Reconciled Bank statements
- Quarterly Unemployment Tax.
Office Administrator
Bert & Associates, LLC
01.2009 - 09.2009
- Business slowed)
- Greeted customers
- Answered incoming calls
- Posted Credit Card payments to Accounts receivable
- Assisted Accountant with Quarterlies, end of year taxes and other tax documents
- Entered data into accounting program.
Cashier
Mike's Chicago Dog
01.2008 - 10.2008
- Greeted customers, took customer food orders
- Kept dining area clean
- Accepted monies from customer and return appropriate change when necessary
- Assisted with ordering supplies
- Assisted with advertising and setting up a website.
Accounts Receivable
AmazingButterflies.com
03.2007 - 09.2007
- (business slowed)
- Managed Accounts Payable process, including coding, entering, paying, and filing bills
- Maintained positive vendor relations while assisting the company in managing cash outflow
- Maintained the QuickBooks Vendor Database
- Posted Cash Payments to Accounts Receivable
- Reconciled Bank statements
- Took orders from clients
- Assisted with packing Butterflies to send to clients
Director of Operations/Travel agent
WPT Boot Camp
12.2004 - 02.2007
- AP/ AR, Invoicing Specialist (better opportunity)
- Made Flight, Car, and Hotel arrangements for staff
- Scheduled a client to a class
- Made catering/ Banquet arrangements for classes
- Kept good relations with hotel contacts and trainers
- Keep communications with Clients/ Students
- Processed all Reschedules and Cancellations
- Managed Accounts Payable process, including coding, entering, paying and filing bills
- Prepared accurate Customer Invoices based on Booking Forms
- Posted Cash Payments to Accounts Receivable
- Shipping and receiving
- Prepared packages for clients
- Ordered office supplies for the corporate office.
Invoicing Specialist, Student Loan Processor
Intense School, AP/ AR
01.2001 - 06.2004
- (better opportunity with partner of company)
- Managed the Accounts Payable, including coding, entering, paying, and filing bills
- Ordered office supplies for the corporate office
- Maintained positive vendor relations while assisting the company in managing cash outflow
- Administered Accounts Payable for American Express cards for corporate purchases
- Prepared accurate Customer Invoices based on Booking Forms
- Administered Student Loan Program with 3rd Party Lenders
- Processed all reschedules and Cancellations
- Facilitated the loan process between the Student and the Lenders
- Served as Back Up to our Accounts Receivable Specialist
- Posted Cash Payments to Accounts Receivable.
Education
Various Business and Accounting Courses -
Broward Community College
01.1993 - 1996.05
Skills
QuickBooks, Great Plains, Fedex, UPSundefined
Volunteer
2008-2019 Cub Scout Leader
Tiger, Wolf, Bear, Webelos Den Leader
2009-2020 Boy Scouts
Committee member
Timeline
Marketing Coordinator
Tropic Supply, Inc
02.2022 - Current
Warranty Administrator
08.2013 - 02.2022
Administrative Assistant/ Bookkeeper
Galt Ocean Terrace Condominium Association
07.2011 - 08.2013
Waitress/Hostess
Jimmy Jax Ribs and Pizza Restaurant
11.2010 - 03.2011
Book Keeper/ SEO
Pure Designs, LLC
10.2009 - 03.2010
Office Administrator
Bert & Associates, LLC
01.2009 - 09.2009
Cashier
Mike's Chicago Dog
01.2008 - 10.2008
Book Keeper
Architecture Dynamics, Inc
08.2007 - 02.2010
Accounts Receivable
AmazingButterflies.com
03.2007 - 09.2007
Director of Operations/Travel agent
WPT Boot Camp
12.2004 - 02.2007
Invoicing Specialist, Student Loan Processor
Intense School, AP/ AR
01.2001 - 06.2004
Various Business and Accounting Courses -
Broward Community College
01.1993 - 1996.05