Jennifer Connelly
Marshalltown,IA
Summary
Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Precisely handle all funds to maximize accounting accuracy and meet strict compliance standards. Courteous and respectful with guests to maximize loyalty.
Hardworking and reliable worker with strong work ethic in keeping areas clean and neat. Highly proactive and punctual. Operates well within team-oriented environments.
Energetic and reliable team member with 17 years of experience in customer service. Expert at answering customers' questions, offering suggestions and using traditional and POS computer-based register systems to quickly and accurately ring up sales. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.
Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Great organizational skills with strong attention to details.
Diligent with excellent multitasking, organizational, and time management abilities combined with expertise in promoting, demonstrating and completing customer sales. Able to adapt easily to new processes and procedures.
Enthusiastic when communicating with customers. Focused on customer satisfaction and always willing to help customers and fellow team members.
Overview
17
17
years of professional experience
Work History
Guest Service Coworker/Food Product Demonstrator
Kwik Trip
01.2021 - Current
- Implemented upselling strategies to increase revenue from brand specific, Kwikery items. Maintaining knowledge of current promotions and products demonstrated.
- Assisted customers in locating items and provided product samples.
- Handled customer concerns promptly and accurately. Fostering trust in the brand with personalized solutions.
- Establish customer relationships with friendly and informative knowledge of products demonstrated, increasing product awareness.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Utilized strong and honest communication skills to convey complex product information clearly to a diverse range of customers. Always delivering an engaging presentation experiences regardless of context.
- Provided constructive feedback to fellow demonstrators during team meetings, fostering a collegial atmosphere and encouraging ongoing professional growth.
- Arranged demonstration areas to be appealing to attract attention of prospective customers. Maintaining a clean, organized and professional work environment.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Managed time efficiently throughout workdays to ensure all assigned tasks were completed on schedule.
- Effectively communicated feedback from customers to management teams for continuous improvement in both products and demonstrations themselves.
Cashier/Deli/Pizza Maker
Casey's General Stores Inc.
01.2012 - 01.2021
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Safely operated ovens, fryers and grills to prevent injuries from accidents.
- Put together multiple, concurrent orders during customer rushes, including dinner and lunch hours.
- Completed more than 50 orders each shift with focus on quality and efficiency.
- Followed recipes to maintain restaurant standards and satisfy customers.
- Sanitized workstation during shift to prevent foodborne illnesses.
- Kept stations stocked and ready for use to maximize productivity.
- Batch cooked food items during peak service hours to minimize wait time.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Assisted supervisors with completing end-of-day counts and securing funds to prevent loss or theft.
- Trained new team members in cash register operation, stock procedures and customer service.
- Properly verified customer identification for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
Food Service Team Member
Taylors Sandwich Shop
08.2008 - 01.2012
- Recognized by management for providing exceptional customer service. When face-to-face or through phone conversations.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cleaned utensils, dishes and glasses for customer use.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Packaged and stored food products appropriately to ensure proper food handling and preservation.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Followed recipes and customer requests to prepare high-quality, delicious service.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Controlled portion sizes and garnishing for optimal cost controls.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork.
Receptionist/Floor Salesman/Clerk
Headliners Hair Salon
07.2007 - 08.2008
- Balanced drawers and operated cash
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Checked shelves in front floor department to ascertain which merchandise required replenishment.
- Helping an average of 30 customers complete purchases, including processing payments and bagging items daily.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered calls to help customers make appointments and answer questions about services.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Education
Some College (No Degree) - Early Childhood Education
Iowa Valley Community College - Marshalltown Community College
Marshalltown, IAHigh School Diploma -
Marshalltown High School
Marshalltown, IA05.2007
Skills
- POS systems/Cash drawer balancing and transaction operations
- Personalized customer greeting and service-oriented mindset
- Recordkeeping and loss prevention
- Meticulous organization and efficiency
- Multitasking and prioritization
- Professional and polished presentation with security understanding
- Document control
- Tech-savvy
- First Aid
- Excellent communication skills
- Planning and coordination
- Cleaning and sanitization of work area and utensils
- Ingredient and food preparation
- Product demonstrations
Timeline
Guest Service Coworker/Food Product Demonstrator
Kwik Trip
01.2021 - Current
Cashier/Deli/Pizza Maker
Casey's General Stores Inc.
01.2012 - 01.2021
Food Service Team Member
Taylors Sandwich Shop
08.2008 - 01.2012
Receptionist/Floor Salesman/Clerk
Headliners Hair Salon
07.2007 - 08.2008
Some College (No Degree) - Early Childhood Education
Iowa Valley Community College - Marshalltown Community College
High School Diploma -
Marshalltown High School