JENNIFER CONTRERAS
Riverside,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Digital Opz
03.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
ADMINISTRATIVE & INTAKE COORDINATOR
CLARE|MATRIX
09.2015 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
Quality Control Specialist
COSMETIC INDUSTRIES
01.2013 - 07.2018
- Assist potential clients with samples of products
- Enter workorders into Sage
- Manage the production of certain client accounts
- Implemented quality control measures, ensuring all products met stringent industry standards and customer requirements.
- Reduced processing errors by implementing quality control measures that ensured accurate data entry and record-keeping practices were followed consistently throughout the department.
- Collected and tested samples to complete quality assurance testing and adjust process controls.
- Implemented quality control measures, resulting in fewer defects and increased client satisfaction.
Education
ASSOCIATES OF ARTS - CRIMNAL JUSTICE (CORRECTIONS)
San Joaquin Valley College
Visalia, CA01.2016
Skills
- Data Collecting
- Bilingual
- Team Leadership
- Document Control
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Workload management
Timeline
Assistant Manager
Digital Opz
03.2019 - Current
ADMINISTRATIVE & INTAKE COORDINATOR
CLARE|MATRIX
09.2015 - Current
Quality Control Specialist
COSMETIC INDUSTRIES
01.2013 - 07.2018
ASSOCIATES OF ARTS - CRIMNAL JUSTICE (CORRECTIONS)
San Joaquin Valley College
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