Jennifer Contreras
New York
Summary
Dynamic professional with extensive experience in customer service and scan management at Fairway Supermarket. Proven ability to enhance customer satisfaction through effective issue resolution and quality assurance. Skilled in data entry and visual merchandising, consistently optimizing inventory control and maintaining organized displays to drive sales and improve the shopping experience. To even add on, to change price changes in order to help customers understand how much they are paying for a certain product.
Overview
5
5
years of professional experience
Work History
Scanning Coordinator
Fairway Supermarket
04.2022 - Current
- Managed customer service inquiries, complaints, escalations.
- Provided customer service support when necessary.
- Attended to customer service issues.
- Provided customer service assistance when needed
- Including changing price changes for certain products as an everyday job task.
- Reviewed scan logs regularly to ensure accuracy of information entered into the system.
Shoes Associate
Cookies Department Store
06.2020 - 09.2021
- Provided customer service on the sales floor, including ringing up purchases, resolving customer issues, and responding to inquiries.
- Assisted with visual merchandising by setting up displays, stocking shelves, and organizing merchandise according to company guidelines.
- Greeted customers and answered questions about products.
- Maintained a clean and organized workspace at all times.
- Organized backroom storage areas to maximize space efficiency.
- Maintained shoe department by organizing shoes by size, color and style.
Boutique Sales Associate
Campaign Against Hunger
04.2020 - 07.2020
- Provided feedback on customer experience and suggestions for improvement when applicable.
- Suggested additional items that may be of interest to customers based on their selections.
- Maintained cleanliness of store by organizing merchandise and dusting shelves.
- Assisted in stocking shelves, racks, and displays to ensure merchandise was organized and easily accessible for customers.
Education
High School Diploma -
Maxine Greene High School
06-2021
Skills
- Scan management
- Data entry
- Customer service
- Quality assurance
- Inventory control
- Visual merchandising
- Task prioritization
Languages
Spanish
Native/ Bilingual
English
Full Professional
Education and Training
other
Timeline
Scanning Coordinator
Fairway Supermarket
04.2022 - Current
Shoes Associate
Cookies Department Store
06.2020 - 09.2021
Boutique Sales Associate
Campaign Against Hunger
04.2020 - 07.2020
High School Diploma -
Maxine Greene High School
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