Jennifer Cook
Sellersburg,IN
Summary
Stategic thinker and problem solver with the ability to manage multiple priorities with goal mindset of on-time product delivery in challenging environments. Excellent communication skills and collaboration with Senior Leaders, building trust and positive working relationships with internal and external customers. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Engineering Technician 3
Humana
06.2018 - Current
- Ensured regulatory compliance by diligently following industry standards and maintaining accurate documentation records.
- Supported new product launches of all State Medicaid, Duals, Individual and Group Medicare enrollment with comprehensive validation testing, contributing to successful implementation.
- Streamlined test procedures for faster identification of non-conformities, leading to reduced rework costs by outlining documentation of Planned Testing Strategies, Business Reviews for presenting to Business, Product Owners and our IT Partners.
- Provided technical guidance to junior technicians, fostering a culture of learning and professional development within the team.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Prepared reports and technical documentation of day-to-day production processes.
- Developed comprehensive training materials for new hires, promoting consistent adherence to quality standards across all personnel levels.
- Maximized performance by monitoring daily activities and mentoring team members to meet necessary timelines for Production.
- Led change management initiatives to drive organizational transformation to a SAFe Agile structure without compromising employee morale or productivity levels.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Technology System Tester
Humana
12.2013 - 06.2018
- Improved customer satisfaction with timely identification and resolution of critical issues using advanced debugging tools.
- Verified proper functionality of system integrations through detailed end-to-end testing scenarios, confirming seamless data flow between components.
- Enhanced system performance by identifying and resolving software defects through rigorous testing procedures.
- Contributed to the continuous improvement process by providing input on potential areas for system enhancement based on test results.
HR Tech Analyst
Humana
04.2010 - 12.2013
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Business Analyst
Humana
02.2006 - 04.2010
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts of the implementation of Clarity Project Management, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Administrative Assistant
Humana
09.2005 - 02.2006
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Drafted correspondence and other documents for CIO and department heads in company's voice.
Education
Associate of Science - Broadcasting And Broadcasting Sales
Vincennes University
Vincennes, IN05.1993
Skills
- Customer-focused approach
- Excellent Communication Skills
- Attention to Detail
- Critical Thinking
- Team Collaboration
- Multitasking and Organization
- Team Leadership
- Relationship Building
- Documentation And Reporting
- Test Plan Development
- Continuous Improvement Mindset
- Decision-Making
Certification
SAFe Certified, Humana - 2024
Timeline
Quality Engineering Technician 3
Humana
06.2018 - Current
Technology System Tester
Humana
12.2013 - 06.2018
HR Tech Analyst
Humana
04.2010 - 12.2013
Business Analyst
Humana
02.2006 - 04.2010
Administrative Assistant
Humana
09.2005 - 02.2006
Associate of Science - Broadcasting And Broadcasting Sales
Vincennes University