Jennifer Cook
Fentress,TX
Summary
Highly organized Shipping and Receiving Clerk with comprehensive understanding of logistics, shipping protocols, and inventory control. Demonstrated ability to reconcile shipment orders, prepare invoices, and manage vendor relations effectively. Leveraged skills in problem-solving and time management to streamline operations and improve efficiency in previous roles. Strong team player with a knack for clear communication and prioritizing tasks under pressure. Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.
Overview
22
22
years of professional experience
Work History
Shipping and Receiving Clerk
Fifth Generation Systems
Austin, TX
01.2023 - Current
- Operated computers to access information related to shipping activities.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Compared and verified identifying information of outgoing shipments.
- Obtained required documentation to process shipments and support movement.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Production Associate
Continental Automotive
New Braunfels, TX
10.2022 - 01.2023
- Produced quality products by palletizing, packaging and assembling finished items.
- Ensured that all safety protocols were followed during the production process.
- Completed product assembly according to standardized procedures.
- Inspected finished products for defects before packing them for shipment.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Troubleshot equipment problems to repair or report diagnostics.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Inspected finished products for quality and adherence to customer specifications.
New Patient Coordinator
Texas Oncology
Austin, TX
04.2019 - 10.2022
- Monitored incoming calls routed through automated phone systems and transferred calls accordingly.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Maintained a high level of customer service while interacting with both internal staff and external customers.
- Updated patient demographic information in accordance with changes made during each visit.
- Coordinated patient referrals to specialists and other healthcare services.
- Greeted new patients and provided them with necessary paperwork to complete prior to their appointment.
Insurance Verification Specialist
OrthoDent
Austin, TX
06.2017 - 04.2019
- Educated patients on their insurance benefits and coverage limitations.
- Updated patient and insurance data and input changes into company computer system.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Returns Specialist
Continental Automotive
Seguin, TX
02.2012 - 06.2017
- Performed regular audits of physical inventories against system records related to returns processing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Operated warehouse equipment to unload, move and store returned items in designated areas.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Maintained accurate records of all returned items in database systems.
Medical Receptionist
Corridor Primary Care Pediatrics
San Marcos, TX
06.2003 - 11.2010
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Checked patients in and out for appointments and collected co-payments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Straightened up waiting room to maintain neat and organized space.
Education
High School Diploma -
Encina Preparatory
Sacramento, CA05-1988
Skills
- Shipping and receiving tracking
- Materials transportation
- Safety procedures
- Attention to detail
- Appointment scheduling
- Insurance verification
- Microsoft office
- US Driver's license
- Organization and prioritization
- Punctual and reliable
- Tracking systems proficiency
- Workflow optimization
- Barcode scanning
- Warehouse safety
- Data entry
- Shipping documentation
- Pallet jack use
- Inspection and quality control
- Electronic medical records
- Assembly and production
- Warehouse operations
- Medical records management
- Records management
- Medical office procedures
- Typing and filing
- Proficient in YMS
Timeline
Shipping and Receiving Clerk
Fifth Generation Systems
01.2023 - Current
Production Associate
Continental Automotive
10.2022 - 01.2023
New Patient Coordinator
Texas Oncology
04.2019 - 10.2022
Insurance Verification Specialist
OrthoDent
06.2017 - 04.2019
Returns Specialist
Continental Automotive
02.2012 - 06.2017
Medical Receptionist
Corridor Primary Care Pediatrics
06.2003 - 11.2010
High School Diploma -
Encina Preparatory
Similar Profiles
Nick ZornesNick Zornes
Electrical Apprentice at Generation SystemsElectrical Apprentice at Generation Systems
Nick ZornesNick Zornes
Apprentice Electrician at Generation SystemsApprentice Electrician at Generation Systems
Hamad Al-MazrouaHamad Al-Mazroua
Project Planning Engineer at New Generation Mission Systems Arabia (NGMSA)Project Planning Engineer at New Generation Mission Systems Arabia (NGMSA)
Shawnn WoodShawnn Wood
Maintenance Supervisor at Horizon Land ManagementMaintenance Supervisor at Horizon Land Management
Ali Ammad AliAli Ammad Ali
Sales Associate at Academy Sports and OutdoorsSales Associate at Academy Sports and Outdoors