JENNIFER COOMBS
Raleigh
Summary
Dynamic Customer Service Representative with a proven track record at Carolinas Collision Centers, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Leveraged extensive knowledge of insurance policies to efficiently handle escalated calls, ensuring satisfactory outcomes for both clients and the company.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Carolinas Collision Centers
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Extensive knowledge of various insurance policies and procedures
Education
High School Diploma -
John T. Hoggard High School
Wilmington, NC06-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Carolinas Collision Centers
01.2025 - Current
High School Diploma -
John T. Hoggard High School
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