Jennifer Cooper
Bradenton,FL
Summary
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Expert in staff management and development, blending decision-making and team leadership skills to achieve strategic goals. Cultivated a culture of continuous learning and collaboration, driving organizational success.
Overview
27
27
years of professional experience
Work History
Manager
TriNet
08.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving issues promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by helping develop and execute strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sr Analyst
TriNet
02.2010 - 10.2013
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Collaborated with stakeholders to identify business needs and data sources.
Supervisor
Gevity HR
02.2007 - 02.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Analyst
Gevity HR
07.1997 - 02.2007
- Collected, arranged, and input information into database system.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Sarasota High
Sarasota, FL05-1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
Timeline
Manager
TriNet
08.2018 - Current
Sr Analyst
TriNet
02.2010 - 10.2013
Supervisor
Gevity HR
02.2007 - 02.2010
Analyst
Gevity HR
07.1997 - 02.2007
High School Diploma -
Sarasota High