Jennifer Cooper
office manager, Dispatch, Scheduling
Graham,WA
Summary
Highly organized and detail-oriented Office Manager, Dispatcher, and Scheduler with over 15 years of experience coordinating schedules, managing high-volume communications, and supporting daily operations in fast-paced environments. Background includes medical transcription training, strong documentation skills, and experience handling sensitive information with accuracy and professionalism. Working knowledge of Microsoft Word and Excel, used for creating bids, estimates, and basic documentation when not processed through QuickBooks. Proven ability to multitask, prioritize urgent requests, and deliver exceptional customer and patient-facing service in both remote and on-site settings.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
16
16
years of professional experience
Work History
Office Manager & Dispatch
Cascade Mobile Mix Concrete & Concrete Line Pumping
06.2018 - Current
- Oversaw daily office operations, scheduling, dispatch coordination, and customer communications
- Managed calendars, job schedules, and time-sensitive requests, ensuring accurate and timely service delivery
- Maintained detailed records, invoices, and confidential documentation with strong attention to accuracy
- Prepared bids and estimates using Microsoft Word and Excel when not generated through QuickBooks
- Served as primary point of contact for high-volume incoming calls, emails, and scheduling changes
- Streamlined workflow processes to improve efficiency and reduce scheduling conflicts
- Supported hiring processes, payroll, and administrative reporting
- Utilized QuickBooks, multi-line phone systems, and scheduling tools
Dispatcher
Cascade Mobile Mix Concrete
07.2010 - 06.2018
- Coordinated scheduling and dispatch of services to meet customer timelines
- Managed high volumes of incoming calls while prioritizing urgent requests and schedule changes
- Communicated effectively with drivers, customers, and internal departments
- Maintained service logs, delivery records, and customer notes
- Assisted with basic documentation and estimates using Microsoft Word and Excel as needed
Education
High School -
Bethel High School
Spanaway, WA06.1998
Skills
- Medical Scheduling & Coordination
- Medical Terminology (Foundational)
- Microsoft Word & Excel (Bids, Estimates, Basic Documentation)
- Documentation & Data Entry
- HIPAA-Aware Confidentiality Practices
- High-Volume Call Management
- Calendar & Appointment Scheduling
- Conflict Resolution
- Customer & Patient Communication
- Remote Work Readiness
- Scheduling coordination
- Organizational skills
- Mail handling
- Data entry
- Payroll processing
- Customer service
- Scheduling
- Customer relations
- Credit and collections
- Office management
Timeline
Office Manager & Dispatch
Cascade Mobile Mix Concrete & Concrete Line Pumping
06.2018 - Current
Dispatcher
Cascade Mobile Mix Concrete
07.2010 - 06.2018
High School -
Bethel High School