Jennifer Copado
Fitzgerald,GA
Summary
Goal-oriented individual versed in greeting high-volume of customers, friendly, skilled at building connections with customers, and fluent in english and spanish. Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task, and training in any skills. Motivated to learn, grow and excel.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work History
Sales Associate
Sears Hometown Store
Fitzgerald, GA
10.2016 - Current
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Waitress
La Lomita
Fitzgerald, GA
08.2016 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Education
High School Diploma -
Fitzgerald High School
08.2013 - 05.2016
No Degree - Psychology
Abraham Baldwin Agricultural College
08.2017 - Current
Skills
Exceptional customer service
Relationship building
Cash Handling
Multi-tasking strength
Contract preparation
Social perceptiveness
Excellent people skills
Professional demeanor
Organization
Customer service
Flexible & Adaptable
Good listening skills
Verbal and written communication
Computer skills
Teamwork
Responsible
Customer interaction
Timeline
No Degree - Psychology
Abraham Baldwin Agricultural College
08.2017 - Current
Sales Associate
Sears Hometown Store
10.2016 - Current
Waitress
La Lomita
08.2016 - Current
High School Diploma -
Fitzgerald High School
08.2013 - 05.2016