Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Copeland

Covington,KY

Summary

Proven leader in hospitality, adept at staff management and boosting revenue, demonstrated during tenure at Jerzee's Pub. Excels in customer service and health codes compliance, enhancing guest satisfaction and loyalty. Skilled in multitasking and fostering a team-player environment, significantly contributing to operational excellence and a positive workplace atmosphere.

Overview

12
12
years of professional experience

Work History

Bartender

The Hideout Bar & Grill
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Breakers Grill
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender Shift Manager

Jerzee's Pub
07.2023 - 06.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.

Bartender

JD's Honky Tonk & Emporium
08.2021 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Manager

Cracker Barrell Old Country Store
08.2012 - 07.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized quality assurance by completing frequent line checks.

Education

GED -

Madison Consolidated High School
Madison, IN
10.1996

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Team player attitude
  • Outgoing Personality
  • Hospitality service expertise
  • Staff Management
  • Health codes compliance

Timeline

Bartender

The Hideout Bar & Grill
06.2024 - Current

Bartender

Breakers Grill
05.2024 - Current

Bartender Shift Manager

Jerzee's Pub
07.2023 - 06.2024

Bartender

JD's Honky Tonk & Emporium
08.2021 - 06.2023

Restaurant Manager

Cracker Barrell Old Country Store
08.2012 - 07.2021

GED -

Madison Consolidated High School

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