Jennifer Coplin
Holly Springs,NC
Summary
Experienced leader with a proven track record in various retail environments, excelling in customer engagement and inventory control. Expert at identifying changing customer needs and sales opportunities, surpassing sales goals through exceptional customer service and strategic visual merchandising. Dedicated and dependable, with a superior work ethic and drive for success.
Overview
20
20
years of professional experience
Work History
Store Team Leader
Popshelf
07.2021 - Current
- Demonstrated ability to lead and motivate a team in order to exceed customer service expectations, sales goals, and operational demands.
- Successfully opened a new store location, exceeding $1.5M in sales in our first fiscal year.
- Monitored daily store operations such as cash handling procedures, POS transactions, returns and exchanges, product merchandising, and customer service interactions.
- Effectively displayed products using visual merchandising strategies in order to create appealing presentations that drive sales.
- Monitored and analyzed customer preferences to determine focus of sales efforts.
- Minimized loss through inventory control, incoming freight and vendor management and effective stockroom strategy, exceeding company shrink expectations in all store Inventories.
- Created weekly work schedules for store employees based on forecasted customer traffic patterns while meeting payroll budgeting guidelines.
- Recruited new leaders and associates by interviewing potential candidates; selected qualified individuals for available positions.
- Trained new team members on proper store operations, customer service expectations, and merchandising standards.
- Developed skills and encouraged growth in employees through individualized coaching and delegation of responsibilities, leading to successful internal promotions up to and including Store Team Leader.
- Collaborated closely with District Leader and other Store Leaders to ensure alignment with overall business objectives, often assisting at other store locations with daily operations and on larger projects.
- Performed sales floor work, such as greeting and assisting customers, opening and closing the store, resolving escalated customer concerns, stocking shelves and taking inventory.
Keyholder (Store Manager)
Penzeys Spices
03.2011 - 02.2021
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Lead a successful retail team by prioritizing demands, often adjusting tasks and daily expectations as needed to meet immediate business needs.
- Created staff schedule to ensure exceptional customer experiences at all times based on current staffing, promotional events, and seasonal needs.
- Managed store inventory levels through regular reviews and audits to ensure product availability, quality and freshness, and loss mitigation.
- Selected and hired new associates through resume review process and candidate interviews, coordinating with corporate retail and employee relations team members.
- Trained employees using company provided employee standards, adjusting strategies and learning principles based on individual learners' needs.
- Maintained an open line of communication between the local store and corporate team in WI, ensuring all company standards and expectations were exceeded and maintained positive employee experiences.
- Oversaw the successful implementation of new online ordering and contactless store pick-up operations in order to maintain business success during and after pandemic restrictions.
Service Manager
Wachovia Bank
08.2004 - 03.2011
- Set clear expectations for teller team performance, conducted periodic evaluations, and implemented corrective actions.
- Drove branch sales success by ensuring all referral and direct sales goals were met and exceeded by all team members.
- Oversaw training and professional growth for teller line employees, providing both ongoing coaching and in-the-moment feedback to improve necessary skills.
- Audited monthly all physical and procedural security measures to ensure operational soundness, safety, and regulatory requirements were met and exceeded.
- Ensured all branch employees met training and compliance deadlines, providing resources and adjusting schedule requirements when needed.
- Handled escalated customer issues with focus on customer satisfaction while ensuring operational standards were still met.
- Supported a large-scale merger by traveling to newly acquired locations and provided on-site training and facilitation of conversion processes.
Education
Bachelor of Science - Education
Millersville University of Pennsylvania
Millersville, PASkills
- Customer Engagement
- Visual Merchandising Strategies
- Inventory Control
- Employee Coaching and Training
- Vendor Management
- Employee Scheduling
- Recruitment and Hiring
- Sales Analysis
- Operations Management
- Problem Solving
Timeline
Store Team Leader
Popshelf
07.2021 - Current
Keyholder (Store Manager)
Penzeys Spices
03.2011 - 02.2021
Service Manager
Wachovia Bank
08.2004 - 03.2011
Bachelor of Science - Education
Millersville University of Pennsylvania
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