Jennifer Coppess
Troy,Ohio
Summary
Diligent customer service/administrative support professional with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
28
28
years of professional experience
Work History
CSR - Customer Service Representative
TOTAL DISTRIBUTION INC
03.2018 - 05.2019
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Streamlined receiving processes, ensuring prompt unloading and accurate documentation of incoming shipments.
- Consistently met or exceeded order entry quotas, contributing to overall team success and company revenue goals.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
Administrative Assistant to the Vice President
Pansonic
06.1997 - 02.2002
- Managed travel arrangements for the Vice President and the Manufacturing department, including flights, accommodations, itineraries.
- Managed incoming calls professionally while filtering inquiries according to priority levels set by the Vice President.
- Ensured accuracy of important documents by proofreading and editing materials before submission or distribution.
- Increased team efficiency by maintaining up-to-date contact lists and database records for easy access to information.
- Improved workflow efficiency with meticulous organization of electronic files, folders, and shared drives on a regular basis.
- Enhanced departmental communication by scheduling and organizing meetings, presentations, and other events for the Vice President.
- Organized complex calendars for the Vice President to ensure optimal time management and productivity.
- Streamlined office operations by implementing efficient filing systems and managing correspondence efficiently.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
RN Staff Nurse
Arcadia of Dayton
08.2023 - Current
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Educated patients on disease prevention and management, promoting healthier lifestyles.
- Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
- Devised customized interventions addressing physical, emotional, social, spiritual aspects of each patient''s well-being while adhering to professional ethics guidelines.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
Assistant Director of Nursing (ADON)
CARRIAGE INN OF DAYTON
08.2021 - 07.2023
- Performed rounds to observe care and interview staff, residents, and families.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
- Enhanced staff performance through regular training sessions and professional development opportunities.
- Evaluated staff performance regularly, providing feedback and guidance for improvement when necessary.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the facility.
Staff Nurse, RN
CARRIAGE INN OF DAYTON
05.2019 - 08.2021
- Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
- Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.
- Educated patients on disease prevention and management, promoting healthier lifestyles.
- Implemented effective time-management strategies to optimize productivity while maintaining high-quality patient care standards.
- Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs.
- Reduced medication errors through meticulous administration and documentation of medications.
- Administered vaccinations and conducted health screenings for early detection of illnesses or diseases among patients.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Staff Nurse, RN
Piqua Manor
08.2016 - 01.2018
- Utilized [Software] to document nursing assessments, treatments, medications and discharge instructions.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Delivered treatments and direct nursing care according to physicians' orders in facility environment.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Contributed to reduced hospital readmissions by conducting thorough assessments and appropriately addressing patients'' concerns during their stay.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patient on Rehab and Vent unit.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Clinical Nurse - CTU
Atrium Medical Center
03.2015 - 06.2016
- Administered heart and blood pressure medication to cardiac patients as prescribed by physicians.
- Contributed to a reduction in readmission rates by providing thorough discharge planning, including medication reconciliation and follow-up appointments.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Managed complex cardiac cases with skillful prioritization of tasks while simultaneously assessing multiple patients'' conditions.
- Assisted physicians with diagnostic tests such as echocardiograms, stress tests, and cardiac catheterizations for accurate diagnosis and treatment planning.
- Administered medications, titrated drips, and adjusted treatment plans according to physician orders and patient response.
- Provided expert wound care for post-surgical patients, resulting in improved healing times and reduced infection rates.
- Maintained current knowledge of best practices in telemetry nursing through participation in continuing education opportunities.
- Skillfully performed advanced life support measures as necessary during medical emergencies.
Education
Associate of Applied Science - Nursing
Edison State Community College
Piqua Ohio01-2015
Associate of Applied Science - Education
Edison State Community College
Piqua Ohio01-2011
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft Access
- Invoice processing
- Inventory systems
- Materials transportation
- Freight claims processing
- Materials handling
- Invoice preparation
- Direct patient care
- Wound care
- Patient education
- Medication and IV administration
- Team training and development
- Care planning
- Specimen collection
- Health promotion
- Hospice and palliative care
- Disease prevention
- Chronic disease management
- Infection control measures
- EMR / EHR
Timeline
RN Staff Nurse
Arcadia of Dayton
08.2023 - Current
Assistant Director of Nursing (ADON)
CARRIAGE INN OF DAYTON
08.2021 - 07.2023
Staff Nurse, RN
CARRIAGE INN OF DAYTON
05.2019 - 08.2021
CSR - Customer Service Representative
TOTAL DISTRIBUTION INC
03.2018 - 05.2019
Staff Nurse, RN
Piqua Manor
08.2016 - 01.2018
Clinical Nurse - CTU
Atrium Medical Center
03.2015 - 06.2016
Administrative Assistant to the Vice President
Pansonic
06.1997 - 02.2002
Associate of Applied Science - Nursing
Edison State Community College
Associate of Applied Science - Education
Edison State Community College
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