Jennifer Cordero
Cheektowaga,NY
Summary
Motivated and focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
5
5
years of professional experience
Work History
Computer Operator
Harper Collins
Depew , NY
03.2024 - 04.2024
- Documented job processing requirements and data flow for applications.
- Input data from multiple sources and output data to various forms of physical media.
- Automated jobs, scripts and processes using automation software.
Quality Control Specialist
Harper Collins
Depew , NY
10.2023 - 02.2024
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Allocated complaints to governing departments for investigation and tracked resolution times.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
- Implemented corrective action plans when necessary due to non-conforming products or processes.
- Analyzed data from quality assurance testing to determine if products met specifications.
Order Filler
Harper Collins
Depew , NY
02.2021 - 10.2023
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Prepared products for packaging and shipping according to company specifications.
- Collaborated with team members to achieve daily goals set by management.
- Inspected outgoing shipments for conformance with customer specifications.
Online Grocery Associate
Wal Mart No. 2546
Fort Worth , TX
10.2019 - 06.2020
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Provided training and support for new employees joining the company's online grocery team.
Education
Some College (No Degree) - Social Work/Spanish
Niagara University
Niagara Falls, NYSkills
- Attention to Detail
- Performance Management
- Work Planning and Prioritization
- Multitasking and Organization
- Customer Service
- Time Management
Timeline
Computer Operator
Harper Collins
03.2024 - 04.2024
Quality Control Specialist
Harper Collins
10.2023 - 02.2024
Order Filler
Harper Collins
02.2021 - 10.2023
Online Grocery Associate
Wal Mart No. 2546
10.2019 - 06.2020
Some College (No Degree) - Social Work/Spanish
Niagara University
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