Jennifer Cordio
Oregon,Wisconsin
Summary
Experienced Program Manager at ATTIC Correctional Services with a proven track record in staff management and effective communication. Spearheaded continuous improvement initiatives, enhancing program effectiveness. Skilled in incident reporting and coaching, fostering a culture of accountability and professional growth among team members. Committed to optimizing operational efficiency and client interaction best practices.
Overview
13
13
years of professional experience
Work History
Program Manager
ATTIC Correctional Services
01.2022 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Assessed program effectiveness through data analysis and feedback mechanisms, driving continuous improvement initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Facilitated training sessions for staff on best practices in correctional program management and client interaction.
- Performed investigations, interviews, and report writing.
Program Supervisor
ATTIC Correctional
03.2019 - 01.2022
- Supervised staff performance, ensuring adherence to operational protocols and policies.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Coordinated training sessions, fostering staff development and improving service delivery.
- Monitored program activities, assessing effectiveness and identifying areas for improvement.
Site Supervisor
Attic Correctional Services
09.2014 - 03.2019
- Supervised daily operations to ensure compliance with safety and security protocols.
- Coordinated staff schedules, optimizing resource allocation for operational efficiency.
- Trained and mentored new team members on facility policies and procedures.
- Conducted regular inspections to identify potential hazards and implement corrective actions.
- Oversaw daily operations and workflow of correctional facility, ensuring compliance with safety regulations.
- Coordinated inmate activities and programs, promoting rehabilitation and skill development initiatives.
- Completed incident reports.
Loss Prevention Superevisor
Kohls Department Store
05.2013 - 09.2014
- Led investigations into theft incidents, implementing strategies to minimize loss.
- Analyzed inventory discrepancies, identifying root causes and corrective actions.
- Collaborated with law enforcement to coordinate responses to criminal activities impacting store operations.
- Monitored surveillance systems, ensuring compliance with security policies and procedures.
- Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
- Created and maintained records of security incidents and investigations. Completed professional reports.
Education
High School Diploma -
Madison West High School
Madison, WIAssociate of Applied Science - Criminal Justice
Madison Area Technical College
Madison, WI05-2026
Skills
- Incident reporting- report writing
- Staff management
- Effective communication
- Employee training
- Stakeholder communications
- Coaching and mentoring
- Multitasking
- Critical thinking
- Active listening
- Client interaction best practices
- Time management
- Provided education to clients within a community corrections environment
Timeline
Program Manager
ATTIC Correctional Services
01.2022 - Current
Program Supervisor
ATTIC Correctional
03.2019 - 01.2022
Site Supervisor
Attic Correctional Services
09.2014 - 03.2019
Loss Prevention Superevisor
Kohls Department Store
05.2013 - 09.2014
High School Diploma -
Madison West High School
Associate of Applied Science - Criminal Justice
Madison Area Technical College