Jennifer Corey
Armada,MI
Summary
Detail-oriented and dependable professional with experience in customer service, office administration, and e-commerce platforms. Proven ability to manage high volumes of phone and email inquiries, process transactions accurately, and resolve issues efficiently. Brings strong organizational, communication, and problem-solving skills, with a consistent record of supporting daily operations and meeting deadlines in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Office Administrator
Cold Air Inductions, Inc.
09.2025 - Current
- Process sales orders, invoices, billing, payments, and refunds while maintaining accurate records in QuickBooks.
- Communicate effectively with internal teams to coordinate orders, production schedules, shipments, and inventory levels.
- Handle customer inquiries and sales orders via phone and email, providing product details, pricing, warranty claims, technical support, and order status updates.
- Deliver excellent customer service through timely issue resolution and clear communication.
- Perform administrative duties including filing, database updates, and report generation.
- Coordinate and validate incoming and outgoing shipments.
- Conduct quality inspections and dock audits to ensure product accuracy and compliance.
- Prepare outgoing shipments by packing, sealing, labeling, and affixing proper postage.
- Ensure all shipments are correctly labeled with accurate destination and weight information.
Shipping Coordinator & Customer Service
Blake’s Orchard, Inc.
09.2020 - 09.2025
- Managed the e-commerce department for Blake’s Orchard and Blake’s Beverage Company.
- Answered high volumes of incoming calls and emails, providing front-line product support and processing transactions.
- Increased customer satisfaction by resolving inquiries promptly and recommending effective solutions.
- Processed e-commerce orders across multiple company websites and platforms.
- Monitored, maintained, and updated inventory levels across platforms, including adding new products and preventing stock shortages.
- Processed sales orders using NetSuite while maintaining accurate customer and order records.
- Maintained detailed documentation of customer interactions for future reference.
- Collaborated closely with team members to meet tight deadlines and support daily operations.
- Supported outgoing shipments, including packing, labeling, and documentation.
- Recorded shipment data for reporting, accounting, and record-keeping purposes.
- Demonstrated strong problem-solving skills by addressing operational and customer issues efficiently.
Seasonal Retail Associate
Blake’s Orchard, Inc
09.2015 - 11.2019
- Supported retail operations during the peak fall season.
- Greeted customers and delivered excellent customer service.
- Assisted customers with product selection, recommendations, and inquiries in person and by phone.
- Operated cash registers accurately and efficiently while processing payments.
- Maintained thorough knowledge of merchandise, promotions, and sales.
- Assisted with coordinating large group events and seasonal gatherings.
Education
Associate of Applied Science -
Macomb Community College
Sterling Heights, MIHigh School Diploma -
Armada High School
Armada, MISkills
- Microsoft Office (Outlook, Word, Excel)
- QuickBooks
- E-Commerce (Shopify, Word Press, VinoShipper)
- NetSuite
- Customer Service Excellence
- Inventory Management
- Administrative Support
- Database Entry
- Accurate Record-Keeping
- Clear Verbal & Written Communication
- Time Management & Organization
- Problem Solving
- Team Collaboration
- Self-Motivated & Dependable
Timeline
Office Administrator
Cold Air Inductions, Inc.
09.2025 - Current
Shipping Coordinator & Customer Service
Blake’s Orchard, Inc.
09.2020 - 09.2025
Seasonal Retail Associate
Blake’s Orchard, Inc
09.2015 - 11.2019
Associate of Applied Science -
Macomb Community College
High School Diploma -
Armada High School