Jennifer Cornfield
Frankfort,IL
Summary
Detail-oriented and driven Shipping professional offering exceptional leadership, planning and training abilities. Capable of managing documentation, updating computer records and processing payments. Positive and motivational manager with a proactive and resourceful approach. Industrious Shipping Manager focused on maintaining smooth and efficient shipping operations. Proficient in shipping carrier policies and procedures. Offering 25 plus years of industry experience with proven track record of delivering top-quality shipping service and empowering leadership.
Overview
28
28
years of professional experience
Work History
Account Coordinator
Nolan Transportation
Chicago, IL
10.2021 - 02.2024
- Managed client relationships by providing timely responses to inquiries.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.\
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Activties Assistant
ManorCare
Palos Heights, IL
04.2020 - 10.2021
- Administered first aid and notified emergency medical personnel.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Encouraged residents to participate in leisure activities according to their abilities.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Participated in special events such as birthday celebrations, holiday parties.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Helped residents participate in activities with basic and advanced mobility support.
- Assisted in the development of activity plans for residents on a weekly basis.
- Coordinated musical guests, movies and other types of resident entertainment.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Shipping Manager
Trialco Inc
Chicago Heights, IL
03.2008 - 10.2019
- Deliver existing services to meet customer expectations
- Responsible for all rate quotes to customers to ensure company margin objectives are being achieved
- Seek new business opportunities for the Mode Managed Transportation Operation to maintain balance and improve margins
- Manage customer relationships in accordance with overall account plan
- Research and identify carrier market pricing for new business opportunities assessments
- Oversee department resource planning and execution for new customer start-ups
- Develop and implement strategic plans and operational goals to meet business/customer needs
- Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, staffing and shipping methods required to meet shipping schedules
- Participates in daily agendas meetings with production and warehouse staff to report shipping updates, daily shipping commitments, and work in process
- Compiles management reports of orders shipped and waiting for shipment using Excel
- Posts weight and shipping charges
- Prepares bill of ladings and shipping pre-alerts
- Manages box requirement file to avoid DIM charges from carriers
- Oversee the scheduling of all necessary trucks or carriers in accordance to the customer routing guide
- Works on all third-party routing logistic systems
- Enters mandatory data to assure proper scheduling and avoid unnecessary charge backs
- Supported outside sales personnel on customer-related efforts and visits to grow sales
- Handled high-volume paperwork and collaborated with shipping department to resolve invoicing and shipping problems
- Worked with sales managers to drive and monitor sales prospecting
- Monitored and reported on transportation costs and ensured shipping documents were properly filed
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations
- Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees
- Worked with vendors to schedule more than 10-15 daily pickups and 100 weekly deliveries
- Oversaw evaluation and onboarding of new suppliers as appropriate to broaden client portfolio and mitigate risk.
CNA
Good Samaritan Hospital
Downers Grove, IL
09.2006 - 01.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Transported patients between rooms and appointments or testing locations.
Real Estate Agent
Remax Team 2000
Orland Park, IL
07.2002 - 10.2006
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Worked closely with clients to get appropriate loans, inspections and credit reports
- Negotiated final sales prices with home sellers
- Communicated between buyers and sellers about property transactions
- Communicated with clients to understand property needs and preferences
- Coordinated appointments to show marketed properties
- Created and implemented marketing plans to drive sales
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Delivered positive, effective sales presentations
- Accompanied buyers and sellers to home inspections and appraisals
- Generated referrals to various real estate agents
- Advertised client properties on websites, through social media and in real estate guides
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Negotiated contracts on behalf of clients
- Represented buyers and sellers of developed and undeveloped properties
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Continually stayed up-to-date on mortgage rates and related real estate news
- Maintained connections with clients to encourage repeat business and referrals
- Negotiated, facilitated and managed real estate transactions
- Guided clients from beginning to end of home buying process in choosing right property
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
Shipping Manager
Enron Metals
Chicago, IL
05.1996 - 01.2002
- Handled high-volume paperwork and collaborated with shipping department to resolve invoicing and shipping problems
- Oversaw all marketing efforts for aluminum, including marketing communications, advertising, and events
- Worked with sales managers to drive and monitor sales prospecting
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations
- Complied with company standards while preparing internal, informal and official documentation
- Verified and finalized arrangements to ensure smooth and efficient travel for all employees
- Reviewed, input and paid invoices for travel-related services
- Arranged hotel accommodations, cars or drivers and all related documentation
- Set up domestic and international flights for staff and contractors
- Generated client retention by accurately organizing and executing Aluminum trade shows and events
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Reavis High School
Morraine Valley Community College
Skills
- Shipment processing
- Staff development and team building
- Technical skills
- Presentation
- Microsoft Office
- Client relations
- Computer skills
- Aluminum understanding of time sensitive shipping
- Customer Service
- Account Management
- Order Management
- Appointment Scheduling
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Phone and Email Etiquette
References
References available upon request.
Timeline
Account Coordinator
Nolan Transportation
10.2021 - 02.2024
Activties Assistant
ManorCare
04.2020 - 10.2021
Shipping Manager
Trialco Inc
03.2008 - 10.2019
CNA
Good Samaritan Hospital
09.2006 - 01.2008
Real Estate Agent
Remax Team 2000
07.2002 - 10.2006
Shipping Manager
Enron Metals
05.1996 - 01.2002
Reavis High School
Morraine Valley Community College